Smart CJM HEALTHCARE presentation +.pptx

An intelligent Queue Management system

1. SMART CJM BECAUSE TIME IS VALUABLE.

2. What we stand for Public Retail CUSTOMER AND PATIENT FLOW MANAGEMENT Government Health Education Banking

3. Advantages of Smart CJM 4 5 6 2 3 1 Counter and reception modules can be tailored Take control over the communi -cation towards customers . Setup your system in more than 50 languages . Multi tenant environment . Live dashboard, AI and reporting . Change can be done real time in our platform .

4. GLOBALLY CONNECTED

5. Using the latest technology, we help our customers to avoid waiting times and optimize visitor or patient flows in such a way that the best possible "service experience" is achieved. Smart CJM Healthcare Solutions

6. “Digital p atient experience in h ealthcare: A necessary g ame c hanger” Ajay Prassad , Forbes Councils Member

7. THE PROBLEM Does your ER situation look like this?

8. Challenges in healthcare sector Decisions Long decision paths. Technology Outdates technologies and processes. Employees Lack of personnel. Research Short-term instead of long-term thinking.

9. THE PROBLEM Does your staff situation look like this?

10. The future in healthcare sector Processes Patient will be more involved in hospital processes. Care Patients want end-to-end care across the healthcare system. Digital me Patient becomes more self sufficien t “digital me” Research Use digital measures to reduce staff.

11. 5,7 2,5 0,5 2,2 1,8 7,0 Teleconsultation 5,7 Mrd . € Potential savings Electronic appointment 2,5 Mrd . € Potential savings Process automation 0,5 Mrd . € Potential savings Performance dashboards 2,2 Mrd . € Potential savings Control patient flows 1,8 Mrd . € Potential savings Electronic patient file 7,0 Mrd . € Potential savings … The 42-billion Euro chance

12. End to end patient journey: Interoperability with Smart CJM Interlocking different ecosystems

13. Interoperability in practice

14. 2 Interoperable We interlink systems. Individual We listen and walk the path of change together. Adaptable We react flexibly to the needs of the customer and legal changes. Uncomplicated Our software is simple & intuitive. Service Only with the right team can you reach the desired goal. Patient call / guide and appointment Software Smart Patient eXperience

15. We offer your patients the opportunity to actively participate in the admission process and relieve your staff. Patient Modules We offer your employees the possibility to direct and manage patients in an uncomplicated way from their workplace. Employee Module As a counterpart to our software solution, we also offer the corresponding hardware. Hardware Module Your ideas and wishes are limitless. Thus, we offer various customizing options on the software side. Service Our modules & services

16. Appointment Patients have the option to book an appointment at the healthcare facility online (also BITV compliant). Mobile Info The patient can also view his waiting ticket dynamically via smartphone and track his current status until it is called. Live-Ticket Acute emergency? Activate the live ticket for special services on your website so that the patient can already join the queue within a certain radius of the facility. Waiting-Time-Online You want to display your peak times and the current waiting time on your website? Use our waiting time online module here. Patient module

17. Receptionsclient Admit patients through our front desk and assign wait tickets. Callclient Call and direct your patients through the workplace. Live-Dashboard The live dashboard allows you to view the daily updated patient volume . Reporting Evaluate various key figures of our call system via reporting. Employee module

18. Self-Service Offer your patients various services on the terminal. Waiting-Screen The waiting screen as an important display of the current waiting status in the waiting room. Connectivity We speak different languages and want to dovetail systems. Door Signage Digitize their door signs and display the call information here. Hardware module

19. The patients journey

20. Healthcare : Practice

21. Eichsfeldklinkum , Germany Sector: Healthcare Challenge: Connection to the Hospital Information System and interoperability with other IT solutions Solution: Smart Patient eXperience , Self Service Terminals & Digital Signage

22. Eichsfeldklinkum : Check in

23. Patients Ticket

24. Reception

25. Counter

26. Dashboard

27. Signage

28. References: Overview

29. References: Details Hospital association St. Marien, St. Vinzenz and St. Franziskus Hospital R eplacement of the legacy system netcallup 9 departments were equipped with the solution of smart cjm Havelland Hospital and AMEOS Hospital Oberhausen in connection with the emergency system ERPath Use of our call system in connection with ERPath in two emergency departments MVZ the doctor , blood donation Basel and catholic hospital B ochum D ifferent applications of our patient call system e.g. in a blood donation with the interlinking to an appointment system software ( deltacity ) University hospital Freiburg and Centre Hospitalier Emile Mayrisch Luxembourg Freiburg: Replacement of the old system at 5 locations and expansion of the patient call system in the entire hospital. special: programming of a recurrence logic at the terminal, so that recurrences are identified and sent directly to the right contact point. I ntegration of the german telematics infrastructure at the terminal through online card readers connected to german gematik . CHEM Luxembourg: complete integration of the call system of smart cjm into the in-house KIS system - deep integration

30. How to navigate throughout your hospital

31. Patient Journey – outdoor & indoor 6,9 Mio missed appointments due to incorrect wayfinding in 2013 in the UK 48,6 % of all employees say they are often asked for directions ( Hôpitaux universitaires de Genève) Appointment Invitation Via the patient portal or by post Parking With access to disabled parking Check-In TI-Kiosk Link to Patient Call System Call Navigation to the treatment site Treatmen t Navigation to other treatment locations

32. Patients Journey indoor

33. Navigation To The Point Of Care No download required, simply scan the QR-Code provided by SmartCJM and access the navigation Easily Accessible And Integratable From low-threshold to technically sophisticated – indoor navigation can be used by every facility and be implemented swiftly without straining your IT-resources. Save Time And Money Reduce the time your medical staff spends giving directions to your patients. Expand the usage of indoor navigation to patients, staff and vendors in order to efficiently move people throughout the building. Indoor Navigation With Catchup Applications Integrating indoor navigation into the SmartCJM solution helps you to create an all- encompassing patient journey that not only reduces stress, delays and anxiety. It also creates real value by increasing patient satisfaction, positively impacting your processes and saving your facility important financial and human resources.

34. QR-Code Scan The patient can access his queue number and see the map of the building with the waiting area. Exploring The patient can easily identify Points-of-Interest like restrooms or the cafeteria on the map. He can also search for destinations. Indoor Navigation: How It Works

35. Indoor Navigation: How It Works Navigation Instead of crowding the waiting area, the patient can navigate to other places like the cafeteria and return in time for his appointment. Appointment Once the patient has been called, he can navigate to the assigned room. If he is forwarded to other places, he can independently navigate there too.

36. 36 Patient Journey - Outpatient Treatments

37. 37 Outdoor navigation Bluedot Indoor navigation Step-by-Step Indoor navigation Solution Digital Wayfinding Applications

38. Please visit us : https://www.smart-cjm.com/virtualspace/ Thank you very much !