Star Classification of Hotels, Mod I.pptx

Star Classification of Hotels

1. Govt. approved Classifications HRACC Hotel & Restaurant Approval & Classification Committee Star Category Heritage Category Apartment Category

2. HRACC Chairman, Addtl . Director General - Tourism Secretary (Tourism), All State Govts . / Union Territory Administrations Secretary General, Federation of Hotel & Restaurant Associations of India (FHRAI) President, Hotel Association of India (HAI) President, Indian Heritage Hotels Association (IHHA) All India tourism Offices in India Principal Institute of Hotel Management Representative from IATO Regional Director, Tourism

3. For project approval /classification in 3, 2 and 1 Star categories Regional Director, India tourism (Western & Central Region), Mumbai - 400 020 Regional Director, India tourism (Northern Region), New Delhi - 110 001 Regional Director, India tourism (Southern Region), Chennai – 600 002 Regional Director, India tourism (Eastern Region), ‘Kolkata – 700 071 Regional Director, India tourism (North Eastern Region), Assam , Guwahati - 781 008

4. Approvals under the category of 4 star 5 star & 5 star Deluxe as well as Heritage (Basic, Classic & Grand) Member Secretary (HRACC)/ Hotel and Restaurants Division Ministry of Tourism New Delhi 110011

5. Star Category Hotels One Star Two Star Three Star Four Star Five Star Five Star Deluxe

6. Heritage Hotels Heritage Grand – lodges, castles or forts built prior 1920 Heritage Classic – built prior to 1935-, but after 1920 Heritage – Built between 1935-1950

7. Apartments Three Star Four Star Five Star Five Star Deluxe

8. Classification based on size Small hotels - Hotel with 25 rooms or less Medium – Hotels with 25 – 100 rooms Large Hotels – Hotels up to 300 rooms Very Large – More than 300 rooms

9. Basis of Location Downtown – Centre of the city Suburban – Set in suburban area Resort – Located at hill station, sea beaches Airport – Situated at airports Motel - Located primarily on highways Floatels – Float on a large water bodies

10. Basis of Clientele & Duration of Stay Business/commercial – Business travelers Transient – Airports/ Sea ports/Railway station Suite – Personalized service Resident – Longer duration Bed & Breakfast – Large family residence Casino – Gambling facilities Convention – Conference delegation Budget/Economy – Limited service

11. One Star General architectural features:- General Construction of the Building should be good Immediate approach to a suitable area in Emergency At least 10 letable Bed room + Attached Bathroom- modern sanitation, cold & Hot water supply 25 % room should be AC(Except hill stations, heating arrangements) Room – properly ventilated, clean and comfortable furniture

12. Facilities Reception counter with a telephone and additional one for guest/visitors Clean and modern toilet Well equipped dining room Well equipped kitchen and pantry

13. Services Experienced and efficient staff – smart and clean uniform Staff contact with guest possess knowledge of English Housekeeping should be of a good std Clean and good quality linen, blankets, Towels etc. should be supplied Crockery , cutlery & glass wares should be of a good quality

14. Two Star General architectural features:- General Construction of the Building should be good Immediate approach to a suitable area in Emergency At least 10 letable Bed room + Attached Bathroom- with shower, modern sanitation, cold & Hot water supply, Soap and toilet papers. 25 % room should be AC(Except hill stations, heating arrangements) Room – properly ventilated, clean and comfortable furniture Adequate number of lifts in the buildings more than two storeys including ground floor

15. Facilities Reception counter with a telephone and additional one for guest/visitors Call bell in each room Clean and modern toilet Well equipped dining room Well equipped kitchen and pantry

16. Services Experienced and efficient staff – smart and clean uniform Staff contact with guest possess knowledge of English Housekeeping should be of a good std Clean and good quality linen, blankets, Towels etc. should be supplied Crockery , cutlery & glass wares should be of a good quality Provision of laundry & dry cleaning facilities

17. Three General architectural features:- General Construction of the Building should be good Immediate approach to should be suitable At least 10 letable Bed room + Attached Bathroom- with shower, modern sanitation, cold & Hot water supply, Soap and toilet papers. 50 % room should be AC(Except hill stations, heating arrangements – all rooms, dining rooms, lounge) Furnishing such as carpets Room – properly ventilated, clean and comfortable furniture Adequate number of lifts in the buildings more than two storeys including ground floor Well furnished lounge, separate cloak room for men & women

18. Facilities Reception counter and information counter Book stall, Travel counter Call bell in each room Telephone on each floor Money exchange facilities, safe deposit facilities Clean and modern toilet Well equipped dining room Well equipped kitchen, pantry and cold storage Permissible by law should be a BAR/ Permit room

19. Services Experienced and efficient staff – smart and clean uniform Staff contact with guest possess knowledge of English Housekeeping should be of a good std Clean and good quality linen, blankets, Towels etc. should be supplied Crockery , cutlery & glass wares should be of a good quality Provision of laundry & dry cleaning Good quality cuisine Indian & International Each room should be provided with vacuum jug/thermo flask with cold/boiled water

20. Four General architectural features:- General Construction of the Building should be good Immediate approach to should be suitable, std of luxury hotel Adequate parking facilities At least 10 letable Bed room + Attached Bathroom- with shower, modern sanitation, cold & Hot water supply ( 24 hr), Soap and toilet papers. 50 % bathroom with log bath tub/ modern shower chamber All public and private room should be AC(Except hill stations, heating arrangements – all rooms, dining rooms, lounge) Furnishing such as carpets, curtains etc. Room – properly ventilated, clean and comfortable furniture Adequate number of lifts in the buildings more than two storeys including ground floor Well furnished lounge, separate cloak room for men & women

21. Facilities Reception counter and information counter Book stall, Travel counter & left luggage room Call bell in each room Telephone on each floor & each room Provision of Channel music/ radio Money exchange facilities, safe deposit facilities Clean and modern toilet Well equipped dining room AC Well equipped kitchen, pantry and cold storage Permissible by law should be a BAR/ Permit room

22. Services Experienced and efficient staff – smart and clean uniform Staff contact with guest possess knowledge of English Housekeeping should be of a good std Clean and good quality linen, blankets, Towels etc. should be supplied Crockery , cutlery & glass wares should be of a good quality Provision of laundry & dry cleaning Good quality cuisine Indian & International Each room should be provided with vacuum jug/thermo flask with cold/boiled water There should be a special restaurant for music and dancing 24 hr service in reception Some of the staffs to have knowledge of some other foreign languages

23. Five General architectural features:- General Construction of the Building should be good Immediate approach to emergency, std of luxury hotel Adequate parking facilities At least 10 letable Bed room + Attached Bathroom- with shower, modern sanitation, cold & Hot water supply (24 hr), Soap and toilet papers. All bathroom with log bath tub/ modern shower chamber All public and private room should be AC(Except hill stations, heating arrangements – all rooms, dining rooms, lounge) Furnishing such as carpets, curtains etc. Room – properly ventilated, clean and comfortable furniture Adequate number of lifts in the buildings more than two storeys including ground floor Well furnished lounge, separate cloak room for men & women Well designed swimming pool (Except hill station)

24. Facilities Reception counter and information counter Book stall, Travel counter & left luggage room Beauty parlor, Barber shop & physical fitness centers Call bell in each room Telephone on each floor & each room Provision of Channel music/ radio Money exchange facilities, safe deposited facilities Clean and modern toilet Well equipped dining room AC Well equipped kitchen, pantry and cold storage Permissible by law should be a BAR/ Permit room Conference hall, banquet halls and private dining room

25. Services Experienced and efficient staff – smart and clean uniform Staff contact with guest possess knowledge of English Housekeeping should be of a good std Clean and good quality linen, blankets, Towels etc. should be supplied Crockery , cutlery & glass wares should be of a good quality Provision of laundry & dry cleaning Good quality cuisine Indian & International Each room should be provided with vacuum jug/thermo flask with cold/boiled water There should be a special restaurant for music and dancing 24 hr service in reception, information,& telephone service Some of the staffs to have knowledge of some other foreign languages 24 hr. coffee shop Specialty restaurant

26. Five star deluxe Qualitative extension of five star category Standard of services and amenities is of a very superior quality

27. Bathroom linens

28. Cutleries

29. Crockery

30. Glass wares

31. Bath Tub

32. Shower Chamber

33. 5 Star Hotel

34. Four Star Hotel

35. Three Star Hotel

36. Apartment Hotels

37. Heritage Hotels

38. HRACC Certificate

39. Thank You Explain the general criteria of …………………………………………………….. Distinguish the criteria's of ------------------------ &-------------------------