Starbucks Hr

1. Group 13 Felix Chen Vivien Chen Lauren Dwornik Kelsi Pullen Graham Schreiner Best Human Resource Management Practices

2. “We're not in the coffee business, serving people, we're in the people business serving coffee” - Howard Schultz CEO

3. Provide a great work environment and treat each other with respect and dignity. Embrace diversity as an essential component in the way we do business. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. Develop enthusiastically-satisfied customers all of the time. Contribute positively to our communities and our environment. Recognize that profitability is essential to our future success. Starbucks Mission Statement

4. Provide a great work environment and treat each other with respect and dignity .

5. Embrace diversity as an essential component in the way we do business .

6. 2008: 7 th

7. Fortune Magazine Best 100 Companies to work for

8. Recruitment Benefits Training Performance Appraisal

9. Problems and recommendations and then

10. Benefits Aka total pay Aka “your special blend ”

11. Health Coverage Adoption Program Income Protection tuition reimbursement Savings Plan SIP RRSP matching 20 Hours +

12. shifts – free drinks markouts – free coffee/tea partner discount – 30 % In Store

13. Recruitment

14. methods general walk-in applicants recruiting teams energetic “people persons” referral program two part behavioural interviews

15. Training

16. first impressions mandatory two week barista training two week module certification

17. “just say yes” “pour your heart into it” star skills the five ways of being Legendary Service The Starbucks Experience

18. maintain and enhance self-esteem listen and acknowledge ask for help Star Skills

19. be WELCOMING be GENUINE be CONSIDERATE be KNOWLEDGABLE be INVOLVED The five ways of being

20. Performance Appraisal

21. every six months – reviews bonuses “customer voice” customer comment cards

22. Problems/recommendations

23. dress code uncompetitive pay lack balance in duties and pay

24. Questions, Comments, Concerns?