state education policy soft skills in education

notes

1. ORIENTATION PROGRAM ON CURRICULUM DESIGN AND
DELIVERY FOR I SEMESTER BBA COURSE OF BNU
SOFT SKILLS FOR MANAGERS
N.SANTHOSH KUMAR
ASSISTANT PROFESSOR
SACRED HEART DEGREE COLLEGE FOR WOMEN
JEEVANBHIMANAGAR
BENGALURU

2. COURSE OUTCOMES
•UNDERSTANDTHEIMPORTANCEOFSOFTSKILLSINMANAGERIALROLESAND
THEIRIMPACTONORGANIZATIONALSUCCESS.
•DEVELOPEFFECTIVEVERBALANDNON-VERBALCOMMUNICATIONSKILLS
ESSENTIALFORPROFESSIONALINTERACTIONS.
•APPLYDIFFERENTLEADERSHIPSTYLESANDSTRATEGIESTOENHANCE
TEAMWORKANDPROMOTECOLLABORATIONWITHINTEAMS.
•DEVELOPEFFECTIVETIMEMANAGEMENTSKILLS
•UNDERSTANDANDAPPLYCORPORATEETIQUETTES

3. Sl.No Parameters for the EvaluationMarks
CONTINUOUS INTERNAL
EVALUATION (CIE) – (A + B)
A Continuous & Comprehensive
Evaluation (CCE)
10 Marks
B Internal Assessment Tests (IAT)10 Marks
TOTAL OF CIE (A+B) 20 Marks
C Semester End Examination (SEE)80 Marks
TOTAL OF CIE AND SEE(A +B +C) 100 Marks

4. SYLLABUS
UNIT 1: INTRODUCTION TO SOFT SKILLS
UNIT 2: COMMUNICATION SKILLS
UNIT 3: LEADERSHIP AND TEAMWORK
UNIT 4: TIME MANAGEMENT AND CORPORATE ETIQUETTE
UNIT 5: RESUME, GROUP DISCUSSION AND PERSONAL
INTERVIEW

5. UNIT 1: INTRODUCTION TO
SOFT SKILLS

6. INTRODUCTION TO SOFT SKILLS & KEY SOFT SKILLS
FOR MANAGERS
➢MEANING
➢ SIGNIFICANCE IN MANAGERIAL ROLES
➢ IMPORTANCE OF SOFT SKILLS IN ORGANIZATIONAL
SUCCESS
➢COMMUNICATION SKILLS
➢ LEADERSHIP SKILLS
➢ TEAMWORK AND COLLABORATION SKILLS
➢ TIME MANAGEMENT SKILLS
➢ PROBLEM-SOLVING AND DECISION-MAKING SKILLS

7. UNIT 2: COMMUNICATION SKILLS

8. ORAL PRESENTATION
•ROLE OF BUSINESS PRESENTATIONS
•PLANNING AND ORGANIZING PRESENTATION
•PLANNING TEAM AND ONLINE PRESENTATIONS
BUSINESS PITCH
•MEANING, 10 STEPS IN PITCHING, ELEVATOR PITCHING
WRITTEN COMMUNICATION
• PURPOSE OF WRITING, PRINCIPLES OF EFFECTIVE WRITING, THE
3X3 WRITING PROCESS FOR BUSINESS COMMUNICATION: PRE
WRITING – WRITING –REVISING

9. INTERPERSONAL SKILLS
•BUILDING RAPPORT AND TRUST
• HANDLING DIFFICULT CONVERSATIONS
• STRATEGIES OF CONFLICT RESOLUTION TECHNIQUES AT WORKPLACE –
AVOIDING, COMPETING
• ACCOMMODATING, COMPROMISING AND COLLABORATING

10. UNIT 3: LEADERSHIP AND TEAMWORK

11. LEADERSHIP
• CONCEPT OF LEADERSHIP
• LEADERSHIP STYLES: TRANSFORMATIONAL, TRANSACTIONAL,
AND SITUATIONAL LEADERSHIP; HONING LEADERSHIP SKILLS,
ADAPTIVE LEADERSHIP IN CHANGING ENVIRONMENTS
TEAM DYNAMICS
• CONCEPT OF TEAM, BUILDING EFFECTIVE TEAMS, ROLES AND
RESPONSIBILITIES WITHIN TEAMS, STRATEGIES FOR
FOSTERING COLLABORATION AND TEAM COHESION

12. UNIT 4: TIME MANAGEMENT AND
CORPORATE ETIQUETTE

13. TIME MANAGEMENT SKILLS:
• PLANNING,
•SCHEDULING,
•PRIORITIZING
• MULTITASKING.
CORPORATE ETIQUETTE: MEANING, FUNDAMENTAL FEATURES OF CORPORATE
ETIQUETTES, ETIQUETTE AT THE WORKPLACE: TELEPHONE ETIQUETTE, HANDSHAKE
ETIQUETTE, OFFICE ETIQUETTE, BUSINESS MEAL ETIQUETTE, CUSTOMER INTERACTION
ETIQUETTE; MEETING ETIQUETTE; PRESENTATION ETIQUETTE, BOARD ROOM
ETIQUETTE, INTERVIEW ETIQUETTE

14. UNIT 5: RESUME, GROUP
DISCUSSION AND PERSONAL
INTERVIEW

15. JOB SEARCHING IN DIGITAL AGE
ONLINE JOB PORTALS, PROFESSIONAL NETWORKING, SOCIAL MEDIA,
COMPANY WEBSITES, ONLINE PERSONAL BRANDING, FREELANCE AND
GIG PLATFORMS, JOB SEARCH APPS, RECRUITMENT AGENCIES AND
HEAD-HUNTERS
RESUME
PREPARING RESUME AND COVERING LETTER FOR JOB APPLICATIONS

16. GROUP DISCUSSION (GD)
PURPOSE AND FORMAT OF GD, TECHNIQUES FOR EFFECTIVE
COMMUNICATION IN GD, TYPES OF GD TOPICS (ABSTRACT, CASE-BASED,
CURRENT AFFAIRS), STRATEGIES FOR LEADING A GD, EVALUATION CRITERIA
IN GD.
PERSONAL INTERVIEW (PI)
PURPOSES AND TYPES OF EMPLOYMENT INTERVIEWS, PERFORMING
OPTIMALLY IN A JOB INTERVIEW- DO’S AND DON’TS BEFORE, DURING AND
AFTER THE INTERVIEW.

17. SKILL DEVELOPMENT ACTIVITIES
•AS A NEW MANAGER, HOW WOULD YOU EXPLAIN TO YOUR TEAM THE
SIGNIFICANCE OF SOFT SKILLS IN ACHIEVING ORGANIZATIONAL
SUCCESS?
• DURING A TEAM MEETING, HOW WOULD YOU ENSURE EVERYONE FEELS
HEARD AND UNDERSTOOD, CONSIDERING DIFFERENT COMMUNICATION
STYLES?
• YOUR TEAM IS FACING A DEADLINE AND TENSIONS ARE RISING. HOW
WOULD YOU USE ADAPTIVE LEADERSHIP TO MAINTAIN TEAM COHESION
AND ENSURE EFFECTIVE COLLABORATION?

18. SKILL DEVELOPMENT ACTIVITIES
•CREATE A WEEKLY SCHEDULE PRIORITIZING YOUR TASKS AND INCORPORATE
CUSTOMER INTERACTION, OFFICE, MEETING, TELEPHONE, AND PRESENTATION
ETIQUETTE PRACTICES. ORGANISE A GROUP DISCUSSION ON A SPECIFIC
TOPIC.

19. SUGGESTED BLUEPRINT OF QUESTION PAPER
TOTAL MARKS:
80 MARKS
SECTION A
(05X02=10
Marks)
SECTION B
(03X06=18
Marks)
SECTION C
(03X14=42
Marks)
SECTION D
(01X10=10
Marks)
Unit 1 1 1 1 -
Unit 2 2 1 1 1
Unit 3 1 1 1 -
Unit 4 1 1 1 -
Unit 5 2 1 1 1
TOTAL QUESTIONS 7
(Answer any
FIVE out of
seven sub-
questions)
5
(Answer any
THREE out of
five questions)
5
(Answer any
THREE out of
five questions)
2
(Answer any
ONE out of
two
questions)

20. DISCUSSIONS AND SUGGESTIONS

21. THANK YOU