I recently purchased your new accounting software at Professional Office Products.
When I got the product home, I was unable to install the product on my Apple
brand computer. I am a small business owner and think that your product will be
very helpful to me in improving my productivity and potentially my company’s
profits. I returned the product to your store to receive a refund or to exchange the
product for one that might work on my computer. The manager told me that he
could not make the exchange but that I should contact you, the maker, with my
request. Can you help me? I have overnighted the product to your office.
Regards,
Stan Liu
902 Oak Street Portland, OR 90042
Revised message below:
To: Martha Reeves <
[email protected]>
From: Stan Liu
Subject: Installation of Accounting Software on Apple computer
Dear Ms. Reeves:
My name is Stan Liu, and I am a small business owner. I recently purchased your new
accounting software at Professional Office Products. I think that your software will be
very helpful to me in improving my productivity and potentially my company’s profits.
Unfortunately when I got the product home, I was unable to install it on my Apple brand
computer. Would you please assist me in installing this software? I can be reached at
(XXX) XXX-XXXX or at
[email protected]. Thank you in advance for your assistance.
Regards,
Stan Liu
902 Oak Street Portland, OR 90042
Tags:
BUSPROG: Analytic | Communication
DISC: Audience | Rhetorical Considerations
LO: 6-1
Bloom’s: Synthesis
Difficulty: Challenging
Topic: A-Head: Planning and Developing Persuasive Messages
2. You are a customer-service representative for RichRUs, a company that organizes
and holds seminars across the United States. These seminars are intended to help
educate "regular" people on how to become financially independent through the
purchase, resale, and rental of foreclosed properties. In addition to the seminars, the
company sells DVD recordings of its founder, Leonard Samson, espousing his sales
methods and techniques. Leonard’s seminars and DVDs have become so popular