Stress & conflict management

Organizational Behavior

1. By- Payal Chhabra

2. ! Stress is defined as an adaptive response to
an external situation that results in physical,
psychological and/or behavioral deviations
for organizational participants.
! Stress is the body’s general response to
environmental situations.

3. 1. Stress is a neutral word- Stress itself is
not bad in itself.
!  Distress
!  Eustress

2. Stress is associated with constrain & Demand-
! Constrain prevents individual from doing what he or
she desires.
! Demands refer to the loss of something desired.

4. 3. Two conditions are necessary for potential
stress to become actual stress-
i. Uncertainty over the outcome,&
ii. Outcome must be important.

5. 4.Stress is not simply anxiety –Stress may be
accompanied by anxiety, but two are not
synonymous.
!  Anxiety is psychological & emotional whereas
stress operates in the physiological sphere also
along with psychological sphere.

6. 5. Stress is not necessarily damaging, bad or to
be avoided.

8. Political
Technological
Extra
organiza
tional
Stress
Socio-
demographic

9. Administrative policies
Downsizing
Competitive Pressure
Merit pay plans

Organizational Structure &
Design
Centralization & Formalization
Role ambiguity &Conflict
Organizational Process
Tight Control
Down ward communication
Centralized decision making
Working Condition
Crowded work area
Noise, heat or cold
Unsafe dangerous conditions
Job
Stress

10. Lack of group
cohesiveness
Lack of social support
Group Stressors

11. ! Always moving, walking, eating rapidly,
! Feel impatient with the rate at which most event take
place,
! Strive to think or to do two or more things at once,
! Cannot cope with leisure time,
! Are obsessed with numbers, measuring success in
terms of how many or how much everything they
acquire.

12. ! Never suffer with sense of time urgency and have
patience,
! Feel no display or discuss their achievements unless
such exposure is demanded by situation,
! Play for sun ad relaxation, rather than to exhibit their
superiority at any cost,
! Can relax without guilt.

13. ! Type A can operate under moderate to high level stress
! They like time pressure working,
! They are fast workers and believe in quantity over
quality,
! They are rarely creative,
! They are more likely to be selected in an interview due
to their attitude, competence, aggressiveness, success
desires etc.

14. ! Role overload.
! Role conflict.
! Inter role conflict.
! Task characteristics.

15. ! Conflict: A battle, contest of opposing forces, discord,
antagonism existing between primitive desires and
instincts and moral, religious, or ethical ideals.
! Conflict occurs when two or more people oppose one
another because their needs, wants, goals, or values are
different. Conflict is almost always accompanied by
feelings of anger, frustration, hurt, anxiety, or fear.

16. Traditional View Current View
1) Conflict is avoidable. 1)Conflict is inevitable.
2)Conflict is caused by management
error
In designing organization or by
trouble makers.
2)Conflict arises from many causes,
including org, structure,
unavoidable differences in goals, in
perceptions & values of specialized
personnel & so on.
3)Conflict disturbs the organization
& prevents optimal performance.
3)Conflict contributes & detracts
from org. performance in varying
degrees.
4)The task of the management is to
eliminate conflict.
4)The task of the management is to
manage the level of conflict & its
resolution for optimal org.
performance.
5)Optimal org. performance requires
the removal of conflict.
5)Optimal organizational
performance requires a moderate
level of conflict.

17. ! Intrapersonal Conflict
! Interpersonal Conflict
! Organizational Conflict
! Constructive Conflict
! Destructive Conflict

18. ! It refers to conflict with in an individual.

! The reason for intrapersonal conflict-
! Frustration
! Numerous roles which demand equal attention but
is not possible to devote.
! Goals having both negative & positive aspect
! Cognitive dissonances.{concerning perception,
language, reasoning, and emotion, is represented
and transformed in the brain.}
! Neurotic tendencies.{disturbed}

19. ! Interpersonal conflict occurs between two
individuals.

! The reason for interpersonal conflict
! Disagreements over ideas, interests, events
! Physical and verbal aggression.

20. ! At its most basic, conflict involves a
disagreement among parties. In a company,
conflict can occur between individuals or
among groups.

21. ! Constructive conflict is not identified on the
loudness or intensity of people’s voices
when arguing or on the glaring look of
people’s faces.
! The outcome of constructive conflict is
productive.

22. ! Conflict is inevitable, yet it can be controlled and
minimized. How an individual or a group responds
to conflict and the behavior towards the situation
determines the negative or positive outcome of the
disagreement. If conflict is mishandled or not
properly managed by the parties involved, th.en an
unproductive and unlikely result will be generated

23. ! Conflict management is the practice of
identifying and handling conflict in a
sensible, fair, and efficient manner. Conflict
management requires such skills as effective
communicating, problem solving, and
negotiating with a focus on interests

24. ! Meditation
! Cognitive restructuring
!  Muscle relaxation
! Biofeedback
! Time Mangement

25. ! Job redesign
! Changes in workloads
! Flexible working hours
! Work shop dealing with role clarity & role
analysis

26. Quadrant 1
Important &
Urgent
Most problem –
solving activities

Quadrant 2
Not
important
But Urgent
Answering the
phone
Quadrant 3
Important
But not
Urgent
Reading book
related to
current priorities
Quadrant 4
Not
Important
not urgent
Worrying on
being angry