Survey for Reliance JIO Infocomm Ltd

Here we have prepared a short survey for Reliance JIO for consumers in order to understand various aspects of the telecom companies and its usage amongst customers

1. MM-2 , JIO Marketing research
Hi Guys, This is a small survey regarding your telecom operator, Kindly spare 5 minutes to fill this. It
would be a great contribution in our project.
Regards,
Maulik chaudhary
(IIM Sirmaur).
* Required
About your current telecom service provider.
Answer questions you want to pre-fill, then click submit.
Email address *

2. Vodafone
Airtel
Jio
Tata docomo
Idea
Reliance
BSNL
others
Prepaid
Postpaid
Yes
No
Your current telecom network provider.(Primary connection) *
What is your current type of service?(primary connection) *
Do you use any second network service provider? *

3. Airtel
Vodafone
Jio
Tata docomo
Idea
Reliance
BSNL
Others
Prepaid
Postpaid
Tv Ad
Print media
Internet
Radio
Word of mouth
Others
If yes, which network do you use?
What is your current type of service?(secondary connection)
How did you come to know about your service provider? (You
can mark multiple options). *

4. Android
IOS
Others
None
Less than RS.100
RS.100 - RS.250
RS.250- RS.450
RS.450-RS.750
Above RS.750
Only data charges
Only Calling charges
Both Data and calling charges( like bundled plans of RS.399 etc.)
None
What kind of Handset device currently you are using? *
What is your average monthly expenditure on mobile (in RS.) ? *
Does the monthly expenditure include data and calling services
charges?? *

5. Connectivity
Schemes
Price
Data speed
Others
Morning (6.00 am to 12.00 noon)
Afternoon (12.00 noon to 4.00 pm)
Evening (4.00 pm to 9.00 pm)
Night ( 9.00 pm to 6.00 am)
Current experience.
Which feature of your service provider is preferred by you the
most? *
What time You access the telecom services most? *

6. How satisfied are you with your current service provider?
(primary connection). *
Not at all
satisfied
Not satisfiedNeutral SatisfiedVery satisfied
Overall
Cost
Connectivity
Speed
Brand
Overall
Cost
Connectivity
Speed
Brand
How satisfied are you with your service provider on the basis of
certain other factors.(Primary connection) *
Not at all
satisfied
Not satisfiedNeutral SatisfiedVery satisfied
Overall
Fewer call drops
Coverage in remote
places
Connecting time
Voice clarity
Roaming charges
International calling
Overall
Fewer call drops
Coverage in remote
places
Connecting time
Voice clarity
Roaming charges
International calling

7. If you are using Jio, Rate it on the basis of following factors.
Not at all
satisfied
Not satisfiedNeutral SatisfiedVery satisfied
Overall
Economic
Data speed
Connectivity
Call drops
Coverage in remote
places
Connecting time
Roaming services
International calling
Overall
Economic
Data speed
Connectivity
Call drops
Coverage in remote
places
Connecting time
Roaming services
International calling

8. Airtel
Vodafone
Jio
Idea
Reliance
BSNL
Tata docomo
Others
Airtel
Vodafone
Idea
Tata docomo
BSNL
Reliance
Others
None
Which company's promotional campaign do you remember the
most? *
Prior to the launch of Jio, which telecom service provider were
you using? *

9. Yes
No
Importance of various factors while considering a telecom service
provider.
Post the launch of Jio, are you still using the service? *

10. Rate on the basis of the importance of factors while considering
a telecom service provider. *
Not at all
important
Not importantNeutral Important
Very
important
Cost
Connectivity
Coverage in
remote places
Fewer Call drops
Connecting time
Voice Clarity
Data speed
Schemes, like
night plans etc.
Roaming charges
Cheaper
international calls
Cost
Connectivity
Coverage in
remote places
Fewer Call drops
Connecting time
Voice Clarity
Data speed
Schemes, like
night plans etc.
Roaming charges
Cheaper
international calls

11. Retail outlets
Local kirana shops
Exclusive Company Outlets
Roadside stalls
Promotional distribution
Others
About yourself.
How did you get your sim card?(primary connection) *
Your name.( please provide your name below) *
Your answer
Current occupation *
Your answer

12. North
east
west
south
Female
Male
Prefer not to say
<19
19-25
26-35
36-45
>45
Current location of stay *
Gender *
Age *

13. None
0 to 10,000
10,000-25,000
25,000 to 50,000
above 50,000
0
0-2
2-4
more than 4
Yes
No
Current income (per month) (INR) *
What is the daily average time you spend over phone? (in hours)
*
Do you have easy access to Wi-fi? *

14. OTT calls
Voice calls
Quality
Price
Availability of product
Brand
Others
Page 1 of 4
Never submit passwords through Google Forms.
Out of the time you spend on phone, how much is for browsing
internet or calling or other stuff?(in Hours). *
0 0-2 2-4 more than 4
Browsing internet
Calling
others
Browsing internet
Calling
others
What do you prefer, OTT(over-the-top) calls or Voice calls? *
On which parameter, you think your telecom provider should
improve upon the most? *
SUBMIT

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