Taking off the customer service blindfold

Customer service

1. Taking off the Customer Service Blindfold Clint Oram, CTO & Co-founder @ sugarclint ©2012 SugarCRM Inc. All rights reserved. 8/14/12 1 #sugarcrm # CustSE

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7. The Evolution of the Multi Channel Contact Center by Contact Babel 2012 8/14/12 ©2012 SugarCRM Inc. All rights reserved. 7

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10. 8/14/12 ©2012 SugarCRM Inc. All rights reserved. 10 “By year-end 2013, B2B organizations using social CRM applications will represent 25 percent of all projects worldwide, which is an increase from fewer than 10 percent in 2011 .” By Adam Sarner Gartner , Inc. “Social CRM Means Business in 2012” published 2 /16/ 2012

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12. 8/14/12 ©2011 SugarCRM Inc. All rights reserved. 12 Hillel Foundation SugarCRM Customer Case Study

13. About Hillel 8/14/12 ©2012 SugarCRM Inc. All rights reserved. 13 Vision Hillel seeks to inspire every Jewish student to make an enduring commitment to Jewish life. Mission Hillel enriches the lives of Jewish college students so that they may enrich the Jewish people and the world.

14. 8/14/12 ©2012 SugarCRM Inc. All rights reserved. 14 Why CRM? Working with 200,000 college students yearly On 500+ college campuses In 14 countries Why Sugar? Great Partner Infinitely Customizable Right Security Model Social Media integration Mobile platform Affordable Pricing for 1,800 users Why?

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22. Questions? Join us for a coffee Booth 319 8/14/12 ©2011 SugarCRM Inc. All rights reserved. 22

23. Thanks! Clint Oram @ sugarclint ©2012 SugarCRM Inc. All rights reserved. 8/14/12 23 #sugarcrm # CustSE