TEAM APPROACH TO WORK AMONG HEALTH CARE WORKERS.ppt

TEAM APPROACH TO WORK AMONG HEALTH CARE WORKERS

1. TEAM APPROACH
TO WORK AMONG
HEALTH CARE
WORKERS
BY
RAJAH AMINA SULEIMAN
(RN, RM, RNE, BNSC., MSC)

2. LEARNING OBJECTIVES
At the end of this lesson, the student should be able to:
•Enumerate the characteristics of effective teams
•Elaborate on the importance of teamwork in health-care
•Demonstrate how to be an effective team player
•Mention the role of the patient in the team

3. INTRODUCTION
•Aneffectiveteamworkisnowgloballyrecognizedasan
essentialtoolforconstructingamoreeffectiveand
patient-centredhealthcaredeliverysystem.
•Indeliveringhealthcare,aneffectiveteamworkcan
immediatelyandpositivelyaffectpatientsafetyand
outcome.

4. DEFINITION OF TERMS
•TEAM:Ateamisasmallnumberofpeoplewith
complementaryskillswhoarecommittedtoacommon
purpose,performancegoalsandapproachforwhichthey
holdeachothermutuallyaccountable.
•TEAMWORK:isdefinedastwoormorepeoplewho
interactinterdependentlywithacommon purpose,
workingtowardmeasurablegoalsthatbenefitfrom
leadershipthatmaintainsstabilitywhileencouraging
honestdiscussionandproblemsolving.

6. THE HEALTHCARE TEAM
•Thehealthcareteamconsistsofagroupofpeoplewho
coordinatetheirparticularskillsinordertoassista
patientorhisfamily.
•Healthcareisateameffort.
•“No one can do everything, but everyone can do
something.”
•Eachmemberoftheteamplaysavitalrole,andisinter-
dependentonotherteammembersforvariousaspects
ofpatientcare.

7. THE MOST IMPORTANT MEMBER
OF THE HEALTH TEAM IS THE
PATIENT
WHOA!

8. The Patient
Nurse
Physician/Consultant
Resident
Physiotherapist
Medical lab scientists
Pharmacists
Dieticians
Administrative staff e.g. Human
Resources staff, Accountants.
Non-clinical staff e.g. social
workers, health record officers
Support staff e.g. attendants,
drivers, cleaners, cooks, security
Patient Relatives

9. WHAT MAKES A GOOD TEAM ?
•Common sense of purpose
•Clear understanding of objectives
•Resources to achieve objectives
•Good Communication
•Team Spirit
•Effective leadership
•Mutual respect among team members
•Values members’ strengths and weaknesses
•Mutual trust
•Willingness to speak openly
•Range of skills to deal effectively with tasks

10. APPROACHES TO GOOD TEAMWORK IN
HEALTHCARE SECTOR
•Effective leadership and governance
•Clear roles and responsibilities
•Supportive team dynamics
•A common goal

11. IMPORTANCE OF TEAM WORK IN HEALTH
CARE
•Teamworkreducesthenumberofmedicalerrors
•Itincreasespatientsafety.
•Teamworkalsoreducesissuesthatleadtoburnout.
•Healthteamshelpbreakdownhierarchyandcentralized
powerofhealthorganizations,givingmoreleverageto
healthworkers.
•Patientsandtheirfamiliessometimesfeelmoreatease
andmoresatisfiedwiththeirhealthcare.
•Healthworkersarealsofoundtobemoresatisfiedwith
theirwork.

12. THE
PROCESS
OF
PROBLEM
SOLVING

13. THE SIX STEPS OF PROBLEM SOLVING
•1. Define the problem
•2. Determine the root cause(s) of the problem
•3. Develop alternative solutions
•4. Select a solution
•5. Implement the solution
•6. Evaluate the outcome

15. STEP 1: DEFINE THE PROBLEM
What is the problem?
Differentiate fact from
opinion
Consult each faction
involved for
information
State the problem
specifically

21. APPLICATION

22. CREDITS: This presentation template was created by
Slidesgo,including icons by Flaticonand infographics
& images by Freepik.
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