Techniques of TQM

the document is related to the various Techniques which are followed in TQM. The understanding of the above techniques are very much essential in order to understand the principles and the core topic of TQM ie, Total Quality Management.

1. TECHNIQUES OF TQM Ruthvik

2. What Is Quality??? “Quality is often used to signify ‘excellence’ of a product or services” Meeting the customer requirement

3. TQM describes a management approach to longterm success through customer satisfaction . In a TQM efforts, All members of organization participates in improving process, product, services & the culture in which they work. It is strategy, data & effective communication to integrate the quality discipline into the culture & activities of the organization. What Is TQM???

4. 8 PRINCIPLES OF TQM

5. 8 PRINCIPLES OF TQM Strategic & Systematic approach Fact based on decision making Continues improve -ment Communi - cation Process Centered Integrated System Total Employee involvement Customer focus

6. Techniques OF TQM

7. TECHNIQUES OF TQM Joint Problem Solving Brain Storming Method Of Analysis Planning For Just-In-Time

8. The key to success in introducing total quality within an organization, involving task group & quality circle in seeking way of continues improvement to quality, is based on systematic approach to joint problem solving. THE PRINCIPLES IS BASED ON : Depersonalizing conflicts by diluting emotions & do systematic approach. Integrating the objectives of the organization & the people working in it. JOINT PROBLEM SOLVING

9. Brainstorming is a way of getting as many ideas as possible on a problem or a solution in the shortest possible time. Brainstorming works most effectively when there is a group of people responding within the framework BRAIN STROMING Don ’ t discuss Build on other suggestion Go for quality Be imaginative framework

10. Analysis of quality problems in order to determine solutions needs to be based on data collected on quality performance. whether it be simple, such as the number of rejects and the reason for the rejects on a particular line, or a more complex cost analysis. The process of collecting data is based first on brainstorming a list of all the factors likely to contribute to a particular situation BRAIN STROMING DATA COLLECTION

11. Once all the data has been collected it is need to be analyzed so that it is possible to identify the most important cause of the problem. There is mainly four types of method of analysis. METHODS OF ANALYSIS Pareto analysis Paired comparison Causes & effect diagrams Matrix Methods of analysis

12. A strategy for inventory management in which raw materials and components are delivered from the vendor or supplier immediately before they are needed in the manufacturing process JUST - IN - TIME

13. Basically JIT is a program directed towards ensuring that the right quantities are purchased or produced at the right time, and that there is no waste. Anyone who perceives it purely as a material control system, however, is bound to fail with JIT. JIT fits well under the TQM umbrella, for many of the ideas and techniques are very similar and, moreover, JIT will not work without TQM in operation. JIT 2

14. An important outcome of JIT is a disciplined program for improving productivity and reducing waste. This program leads to cost-effective production or operation and delivery of only the required goods or services, in the correct quantity, at the right time and place. This is achieved with the minimum amount of resources ‑ facilities, equipment, materials, and people. ADVANTAGES OF JIT

15. The correct selection & use of techniques is vital component of any successful TQM implementation plan. The TQM techniques can be divided into simple tools for solving a special problem & complex one that cover all functions within the company. The usage & the scope of technique & the product characteristics should be considered carefully. CONCLUSION