Telephone etiquette

Telephone etiquette

1. Telephone Etiquettes BY: RIA (IBS GURGAON)

2. Answering the Telephone Pick up with in 3 rings. Greet the caller. Use low voice pitch. Avoid extremes on volumes. Match your speaking rate with that of the callers.

3. P.I.C.T.U.R.E Customer forms a mental picture of you P- pitch I- inflection C- courtesy T- tone U-understanding R-rate E-enuncation

4. Taking phone messages . Callers and company name . Time and date of call . What the call is regarding . Follow up or return call if neeeded . Phone number

5. Personal qualities for phone work Self motivation Determination Sense of humour Self esteem Professionalism Enthusiasm Persistence Flexibility

6. Thank you