Test manager resume

Key Responsibilities:
 Agile projects, Project management for managed services and T&M model
 Onshore & Offshore management
 Responsible for resource allocation, invoicing, budget control, risk forecasting
 Managing parallel projects from onshore and managing offshore resources
 Establishing communication model, process improvement
 Providing return on investment through automation, optimizing the effort, Risk Bases testing

1. Cell: [phone]
SUNDAR BHARATHIRAJAN
Apartment 1509, 30 Esterbrooke Avenue, Toronto, ON – M2J 2C4, Mobile: [phone],
mailto:[email protected]

Professional Summary

An overall experience of around 14 years in various roles as Test Manager, Test Lead,
Test Engineer with comprehensive experience on Agile Methodologies, Rally, Quality Centre,
ALM, Testing Concepts and Testing Process.
Extensive knowledge in various domains like Wealth Management, Retail, Banking, Finance,
Insurance and Telecom
Experienced Scrum Master - handled multiple scrum teams.

Experience Summary

From To Employer Position
Oct 2015 Till Date Tata Consultancy Services, Canada QA Lead
Sep 2011 Aug 2015 Harland Clarke Holdings Software India Pvt ltd Associate QA Manager
May 2004 Aug 2011 Wipro Technologies Technical Lead
Apr 2003 May 2004 Global Edge software Pvt ltd Testing Member
Aug 2002 Mar 2003 Aseema Soft Net Pvt ltd Testing Member

Skills

Technical Managerial
 HP Quality Center Strategic planning
 ALM - Smart Bear Requirements gathering
 SoapUI, QTP Risk mitigation and management
 Linux, Windows Agile methodologies
 Hadoop, Hive, Pig Change management
 Rally, SQL Business process improvement
 Cross Brower testing Onshore/Offshore management
 Mobile testing Managed Services/ Time and material model


Client Experience

S. No
Client Work Location Country Years/ Months
1 RBC Toronto Canada 6 Months
2 Harland Clarke Texas United States 1 Month
3 UBS Zurich Switzerland 1 Year
4 UBS Singapore Singapore 2 Months
5 Capital One Nottingham United Kingdom 1 Year 6 Months
6
Nortel Networks Belleville Canada 1 Year 7 Months

2. Cell: [phone]




Certification



Education

Program Institution Year of Completion
MBA Indian Institute of Management 2012
(General Management) Lucknow - India

Master’s Degree St. Joseph’s college of Engineering
(Computer Applications) Madras University – India 2002

Bachelor’s Degree Erode Arts & Science College
(Computer Science) Bharathiar university 1999

Roles & Responsibilities
 Experience in leading teams of 15-50 people cross departments in a globally distributed team and
being responsible for the Test and Delivery of the project end to end.
 Extensive onsite exposure with peers in the Canada, UK, Singapore, Switzerland, and United States
 Core Competence in Program/Project Management of Test and Validation of Software Solutions &
Products; Test Planning & Design and Defect Management; Management of multiple concurrent
projects;
 Special Proficiencies include strong Techno-functional expertise of Test & Validation of various Web
based and Client-Server products/applications; Smoke Testing, System Integration Testing,
Regression Testing, User Acceptance Testing, Production Support Testing
 Extensive Project Life Cycle Management experience through Business Function Study, Requirement
Finalization, Project Scoping, Task Break down, Resource Allocation, Scheduling, Risk Management
and Execution Control Planning/Monitoring
 Passionate about Quality Management through, Software Quality Planning and Software Quality
Control using metrics definition/collection/analysis
 Extensive experience of Software Testing Life Cycle by Development of Requirement Study, High
Level Test Plan, Scenarios, Test Cases, Reviews & Traceability matrix, Test Execution planning Test
Result Documentation, Defect Management, Evaluation of testing processes
 Adept in Team Management skills like recruitment, tasking, delegation, monitoring, feedback, skill
upgrade, competence management, career planning, motivation & mentoring of the team
 Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving,
innovation, planning, organizational, communication & interpersonal skills
 Technical Skills include strong expertise of Testing Tools like HP QC, Defect Management Tools

3. Cell: [phone]


PROJECT DETAILS
TA T A CO N S U L T A N C Y SE R V I C E S,CA N A D A OCT 2015 – TI L L DA T E
Project Name : Wealth Management
Role : QA Lead

Client Source (commonly abbreviated as CS) is repository of client and account level information for the
firm; this data is also known as KYC information -- Know Your Client. Client Source delivers on the need
to have a single unified repository of all client and related account information, it is used as well for
opening accounts, and last but not least we provide this information throughout the enterprise to other
systems.
Client Source support and Enhancement is a maintenance project which delivers quarterly releases of
SCRs
Key Responsibilities:
 Project management for managed services and T&M model
 Onshore & Offshore management
 Responsible for resource allocation, invoicing, budget control, risk forecasting
 Managing parallel projects from onshore and managing offshore resources
 Establishing communication model, process improvement
 Providing return on investment through automation, optimizing the effort, Risk Bases testing
HA R L A N D CL A R K E HO L D I N G,CH E N N A I SE P 2011 – AU G 2015
Project Name : ATG ecommerce, Bluefield, QE2
Role : Associate QA Manager

Internet-based consumer channels offer a single, secure platform for online consumer ordering of both
personal and business related products. This platform is built on the Art Technology Group (ATG) e-
Commerce engine. ATG, Bluefield projects are part of HC retail channels which is part of ecommerce
applications. Products like Personal & Business checks, stationery and customer personalization of the
products through E-com sites (Wal-Mart, Sage, Costco, Office Depot).

Key Responsibilities:
 Requirement analysis, Interaction with BA, Product owner, Client and other interoperable team to
understand the business needs and the vision of the project
 Daily standup meeting, Preparing burn down chart, liaise with product owner and the team
 Prepare test plan, test scenario, review, Mitigation and contingency plan. Routine monitoring and
controlling process
 Managed multiple scrum teams
 Team - Feedback, Support, Facilitate, Mentoring, Appreciation, Recognition, Appraisal and
prepare SWOT analysis for the team and the project
 Accountable for Resource Management, Finance, Billing, Issue Management, Risk Management.
 Delivering shippable projects and getting approval from product owner, incorporating the changes
from client feedback through change management system by raising RFC
 Metrics report for the management and inheriting the governance model
 Setting up objectives/KPI’s for the team members
 Defect triage, Management meeting, Risks and project status update to the management team
with metrics report and health report on the project
 Prepared release burn down and retrospective for the scrum team
 Used Rally tool for managing the Agile project, ALM for test management
 Weekly status report, Effort utilization, Schedule deviation and risk analysis are sent to the
management team to update the health of the project
 Test optimization using risk based testing, automating regression test cases, Minimizing effort
and maximizing through put to yield ROI – Return on Investment

4. Cell: [phone]
 Bi-weekly deployment support for the releases. Test execution for SIT,UAT and post production
deployments
 Meeting with marketing, sales, product owner, developers and understand the technical details,
document learning and prepare gap analysis
 Managed 3 parallel projects ( 2 – Agile methodologies and 1 –SDLC lifecycle)
 Web services testing, Manual testing , automation testing and used tools like Browser stack for
cross browser testing, SoapUI, Fiddler, Selenium, Performance Center

U B S , SW I T Z E R L A N D SE P 2009 – AU G 2011
Project Name : JRU-IT
Role : Test Manager

JRU-IT is a Joint Reconciliation Unit. Reconciliation of statement & ledger of day to day transactions
within the Bank happens using the above mentioned applications across geographies like APAC (Asia
Pacific), EMEA (Europe), and Americas. In case of any mismatch, reconciliation process will raise a break
or mismatch and send the information to a PEGA system which will analyze the break. Once identified
Business users perform auto or manual reconciliation and make no breaks in our side & their side of the
Bank. I have worked in creating SWIFT messages, verifying & validating swift messages.



Key Responsibilities:
 Managed a team size of 50 across geographies ( UK, Singapore, India & Switzerland )
 Delivering & implementing the projects as per scheduled milestones; conducting review meetings
to ensure timely completion and delivery of the project to the client.
 Managing the IT Service Delivery and ensuring the same with predefined SLAs.
 Managing requirements analysts, members of development team to produce comprehensive test
strategy for functional and non-functional areas of specific projects/applications.
 Carrying out various functions related to resource management, process implementation &
improvement and client relationship management, technical support and liaison & co-ordination
with different departments.
 Ensuring integrity and delivery of multiple projects with respect to time, budget, scope, change,
risk and resources.
 Conducting planning and operational readiness assessments to provide an effective transition
into production.
 Monitoring overall progress of the project, resolving issues and initiating corrective actions if
needed.
 Tools Identification ( ALM, Rally, Browserstack) for project, getting buy in from management for
procurement
 Handled manual and automation for the project and reduced the manual effort and achieved
quality, performance using test optimization
 Estimation and project tracking
 Implemented Test COE and governance model for the client and achieved 10% ROI
 Coordinating with the different project stakeholders including Customers, Service Delivery
Managers, Internal Groups involving Engineering, Implementation, Inside Planning, Outside
Planning, Construction, Provisioning Team & other Vendors.
 Developing Testing strategy for functional and non-functional requirements
 Performance appraisal for the teams – Mid-year and yearly

CA P I T A L O N E , U K- NO T T I N G H A M AP R 2007 – AUG 2009
Project Name : I-Accept Phase I & II
Role : Test Lead

5. Cell: [phone]
This project is about expediting the process of issuing credit cards by cutting on paper work by giving
customers an option to accept the terms and conditions, over the internet. This project was successful in
bringing down the 2 week process to 3-4 days process. Enable the delivery of electronic T’s and C’s
which customers sign online. The process will be enforceable and it will be possible to authenticate the
signatory to the associated agreement.
Key Responsibilities:
 Requirement analysis, Testing strategy for functional and non-functional requirements
 Creation of test cases, execution defect management
 Metrics generation and part of change management group and providing update and solution o
the stakeholders
 Conduct review meetings, manage team members, mentoring the offshore – onsite teams
 Perform Internal Client Acceptance testing, ascertain order of priority and assign to offshore
associates part of the defect resolution team.
 Formed a post production team to raise and test out defects for hot fixes.
 Responsible for creating test plan document.
 Accountable for work allocation to and delivery of 4-6 offshore associates.
 Metrics Management of offshore associates.
 Closely interact and align with Business to identify gaps in use cases and modify them based on
implemented workflow corrections.
 Provide QA sign off on Defects logged in Smart Bear ALM and carrying out Regression tests.
 Review test Case Creation and Execution activities.


NO R T E L NE T W O R K S ,CA N A D A-B E L L E V I L L E JUN 2004 – MA R 2007
Project Name : MCS 5100 Harpoon
Role : Tester

MCS (Multimedia communication server)is the product of Nortel Networks. MCS provides a powerful
platform for hosting a full set as SIP and H.323 feature. MCS combines SIP multimedia client application
and services which is scalable interworking, trunking and routing services. It can integrate in to
customer's PBX environment and migrate them to IP and next generation SIP services. Also it provides
SIP multimedia application to users i.e. Instant messaging, Presence, Collaboration, Video conferencing,
Web-collab, SIP Phone and CD-2(conversed Desktop) another important feature of MCS which is mainly
based on SIP.
Key Responsibilities:
 Requirements gathering from various project teams
 Creation of Test Scenarios, Test Scripts and Execution of Test cases
 Defect logging and Verification of fixed bugs
 Testing call flows as per RFC 3261 – SIP
 Traffic generation, Test bed preparation, Maintaining the test infrastructure

GL O B A L ED G E SO F T W A R E,BA N G A L O R E AU G 2002 – MA Y 2004
Project Name : MGCP Videophone
Role : Test Engineer
MGCP Video Phone runs over analog Panview board and it provides audio and video service over IP
network. Call management is controlled by the remote call agent. This device is connected by TV,
Camera, speaker and mike and by that user can make audio-video call with remote party over IP network.
Key Responsibilities:
 Requirement analysis and preparing test scenarios, test cases and test execution
 Review Test plan, test cases with Test lead and developers
 Defect creation using Bugzilla
 Update daily status and utilization report to lead
 Testing call flows as per MGCP protocol
 Testing infrastructure creation and maintenance

6. Cell: [phone]
 Build and release management
 Scripts developed using Linux –sed,awk scripting
 Test script, traffic generation using Winrunner tool