TH7 Rudeness and Disrespect JERUSALEM ANGELICA G..pdf.pdf

It is all about rudeness and disrespect like how to handle or anything

1. RUDENESS
OR
DISRESPECT Angelica G. Jerusalem
BSTM 2B

2. RUDENESS REFERS TO OFFENSIVE IMPOLITENESS AND BAD
MANNERS, OFTEN STEMMING FROM IGNORANCE OF SOCIAL
NORMS, WHILE DISRESPECT IS A MORE OVERT, INTENTIONAL
DISPLAY OF CONTEMPT OR LACK OF REGARD FOR SOMEONE
OR SOMETHING.

3. Rudeness is defined as a behavior displaying discourtesy,
disrespect, inconsiderateness, incivility, insolence, and
impertinence.
Some of the most important and cherished values in the tourism
industry are courtesy, diplomacy, and hospitality. Most standards
in various sectors are anchored on respect. Oftentimes, it is not
even based on mutual respect. There are instances wherein
employees may encounter very nasty and rude customers. Yet
they still have to maintain a high level of respect and hospitality
toward misbehaving customers. In other words, such stoical
approach to customer service raises their tolerant level for bad
behavior.

4. There are many ways of manifesting disrespect or rude behavior at work.
The following are examples of unacceptable behaviors:
Raising the tone of one's voice (i.e., shouting or angry tone)
Turning one's back while talking or engaging in a conversation
Grumpiness and brash actions
Throwing objects indiscriminately
Pointing fingers at someone
Sign language (e.g., dirty finger, hand signal for humping, oral sex, etc.)
Making faces or unnecessary or offensive facial expressions as a form of mockery (e.g., smirking,
sticking out one's tongue, sideways movement of the lips, etc.)
Not replying to a text message, e-mail, or request for a call back
Not using the proper title of a client (Professor, Doctor, Mister, Miss, Engineer, Reverend, Dean,
Ambassador, etc.)
Poor choice of words or use of condescending or insulting language in a conversation
Gross violation of proper decorum in specific occasions or places (e.g., eating ahead of everybody
else while host is giving a speech, taking the seat of people in the presidential table, wearing
revealing clothes in a place of worship or solemn event, wearing a red dress in a wake or funeral,
wearing skimpy shorts and spaghetti straps in a fine dining restaurant requiring a dress code, etc.)

6. 1. Low Self-esteem
2. Personal Problems
3. Learned Behavior
4. Personality Disorders
5. Cultural Differences
6. 'Brain Strain' Caused By Technology Overload
7. Emotional Immaturity And Low Emotional
Intelligence

7. 5

10. DISHONESTY

12. Dishonesty is the attribute of lacking
integrity or the disposition to defraud or
deceive another person or the
organization.In the context of an
organization, there are many kinds and
forms of dishonesty. There is dishonesty
in the form of managing funds and
money. There is dishonesty in terms of
disclosure of critical matters leading to
an important decision that could cause
damages if an employee conceals,
distorts, or misrepresents vital
information. And there is dishonesty in
as petty as submitting an erroneous
employment application form

13. Here are important pointers in preventing various
acts of dishonesty in the workplace:(a) Managers and supervisors should lead by example.
(b) Be explicit on the provisions for integrity, transparency, and honesty in the
company's Code of Discipline.
(c) Train employees to do fact-checking.
(d) Have a completely wired work environment.
(e) Record and document all important meetings and investigations.
(f) Forbid proliferation of fake news and lies in the workplace and debunk them at once

14. PERJURY

17. (a) Always forewarn employees, trainees, or applicants of the consequences of
committing perjury.
(b) Perjury should be included in the list of grave or serious offenses in the
employees' handbook or Code of Discipline.
(c) All formal investigations and proceedings should be under oath to provide a
deterrent to employees who have the tendency to commit perjury.To prevent perjury, the following suggestions may be
adhered to:

18. THANKYOU!