The Art of Employee Etiquette & Ethics.pptx

Etiquette & Ethics in the Place for Improve Employee Overall Activities.

1. THE ART OF ETIQUETTE & ETHICS (Navigating Professional & Social Spaces) WELCOME TO THE SESSION ORGANIZED BY Trainer-Tapajit Ghosh

2. Tapajit Ghosh Asst. Manager-HR & Admin Great Wall Ceramics Ind. Ltd Cell: 01313199447 With over  9 years of experience  in HR, Administration, and Compliance, I specialize in driving organizational success through strategic HR practices, talent management, and employee development. As a certified professional in  Organizational Development (OD)  and  Learning & Development (L&D) , I am passionate about fostering a culture of growth, productivity, and ethical work practices. Core Expertise: HR Operations, Strategic HR, Performance Management Systems (PMS) & KPI , Talent Management and Training & Development. My mission is to create a workplace where employees feel valued, motivated, and empowered to grow. Whether it’s through one-on-one coaching, team training, or strategic HR interventions, I am committed to making a positive impact on both individuals and organizations. Let’s connect and explore how we can drive growth together! TRAINER BRIEF

3. PLEASE SILENT YOUR “MOBILE PHONE” BEFORE WE GO (START).

4. Training Topics Will Cover the Following Areas. Phase 1: Definition & Benefits of Etiquettes. Phase 2: Workplace Etiquette Phase 3: Social Etiquette Phase 4 : Business Etiquette Phase 5: Digital & Online Etiquette Phase 6 : Cultural Etiquette Phase 7 : Ethical Dilemma & Decision Making Phase 8: Best Practice Phase 9:

5. EMPLOYEE ETIQUETTE DEFINATION: Workplace etiquette is the outward expression of an employee's inherent values and behavior, shaped by their family, society, educational institutions, colleagues, and workplace environment. Parents, relatives, teachers, religious teachings, beliefs, and surroundings are the core elements of learning etiquette. To adopt and practice etiquette, an individual must possess a strong conscience (Sense of right and wrong) . Morality is an unwritten social code that regulates human behavior. While employees may not face direct punishment for lacking etiquette, they often suffer professionally, falling behind in their careers. Proper etiquette elevates individuals to unparalleled heights of respect and success.

6. "Morality or values are the set of customs and norms that individuals expect from individuals and vice versa”. By Stuart Sidgwick.

7. ETIQUETTE IN WORK PLACE Workplace etiquette refers to  the set of social norms and expected behaviors that employees should follow within a professional environment, encompassing aspects like communication, attire, and overall conduct to maintain a respectful and productive working atmosphere. Workplace etiquette is  the code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other. EMPLOYEE ETIQUETTE

8. Etiquette significantly impacts teamwork, productivity, and company culture by fostering a positive and respectful work environment where employees feel valued, leading to better communication, collaboration, and overall job satisfaction, which in turn boosts productivity and strengthens team dynamics. Es senti ally, good etiquette builds trust, reduces misunderstandings, and promotes inclusivity , allowing teams to work together more effectively towards shared goals.  Good etiquette can improve productivity within the team . When team members are respectful, communicate openly, and work together effectively, it helps to streamline processes and get things done more efficiently. This leads to better results and helps the team to achieve its goals more quickly and effectively. BENEFITS OF GOOD ETIQUETTE

9. Build positive relationships. Enhances professional reputation. Reduces conflicts and misunderstandings. Improve employee productivity and teamwork. Enhance job satisfaction and morale. Employees feel valued and honored. CONTINUE…

10. Verbal Communication: Speak clearly and respectfully. Avoid interrupting others. Use polite language (e.g., “please,” “thank you,” “excuse me”). Written Communication: Professional email etiquette (clear subject lines, proper salutations, concise messages). Grammar and tone in written communication. Responding to emails and messages promptly. COMMUNICATION ETIQUETTE

11. Non-verbal communication: Maintain eye contact and positive body language. Respect personal space. Be mindful of facial expressions and gestures. COMMUNICATION ETIQUETTE

12. Phone Etiquette:  Keep phone ringtones low and avoid using alarm or music tones. Concise Communication:  Keep phone conversations brief and to the point. Respectful Behavior:  Be polite and respectful over the phone and face-to-face conversation with everyone. Email/Message Etiquette:  Avoid expressing anger in emails or messages. CONTINUE…

13. MEETING ETIQUETTE Meeting Etiquette:  Wait for your turn to speak during meetings. Control Your Tone:  Avoid speaking too loudly or too softly. Do Not Interrupt:  Avoid interrupting others while they are speaking. Avoid Personal Conversations:  Refrain from discussing personal matters in the workplace. Respect Hierarchy:  Treat subordinates and superiors with respect during meetings. Punctuality:  Arrive on time and stay until the meeting closes. Professional Language:  Use refined and appropriate language in the office.

14. MEETING ETIQUETTE Avoid Excessive Gestures:  Avoid excessive hand or body movements while delivering speech. Focus in Meetings:  Stay attentive and avoid distractions. Avoid Distractions:  Do not use Facebook, or WhatsApp, or read newspapers during meetings.

15. Before the Meeting: Arrive on time or inform if running late. Prepare and review the agenda. During the Meeting: Participate actively but avoid dominating the conversation. Listen attentively and avoid side conversations. Silence phones and avoid distractions. After the Meeting: Follow up on action items. Share meeting notes if required. MEETING ETIQUETTE

16. Dress Code Guidelines: Understand and adhere to the company’s dress code policy. Dress appropriately for different occasions (e.g., meetings, client visits). Grooming and Hygiene: Maintain personal hygiene and a neat appearance. PROFESSIONAL APPEARANCE AND DRESS CODE Dress Appropriately:  Wear professional and decent attire. Grooming:  Maintain a neat and professional hairstyle.

17. PROFESSIONAL APPEARANCE AND DRESS CODE Dress Appropriately:  Wear professional and decent attire.

18. Phone Etiquette: Answer calls professionally (e.g., “Hello, [Your Name] speaking”). Avoid personal calls during work hours. Social Media Use: Be mindful of what you post about the company or colleagues. Follow the company’s social media policy. Email and Messaging Tools: Use appropriate channels for communication (e.g., email for formal communication, chat for quick updates). TECHNOLOGY AND SOCIAL MEDIA ETIQUETTE

19. TECHNOLOGY AND SOCIAL MEDIA ETIQUETTE Social Media Etiquette:  Post responsibly on social media. Social Media Boundaries:  Do not add everyone on Facebook indiscriminately. Limit Personal Calls:  Minimize personal phone calls during work hours.

20. Table Manners: Basic dining etiquette (e.g., using utensils correctly, chewing with your mouth closed). Handling napkins and glassware. Avoid talking with a full mouth during meals. Business Meals: D uring business lunches or dinners, be on time and do not eat anything very fast. Maintain good gestures and allow seniors first. DINING AND BUSINESS MEAL ETIQUETTE

21. DINING AND BUSINESS MEAL ETIQUETTE Dining Etiquette:  Eat in designated areas, not at workstations. Utensil Etiquette:  Use utensils carefully during meals. Share Food:  Offer food or water to colleagues during meals. Avoid Taking Others' Food:  Do not take food from others' plates. Avoid Food Waste:  Do not waste food. Food Sharing:  Do not take others' food during meals without his/her permission.

22. Cultural Sensitivity: Be aware of and respect cultural differences. Avoid stereotypes and biases. Inclusive Language: Use gender-neutral and inclusive language. Avoid offensive jokes or comments. RESPECTING DIVERSITY AND INCLUSION Accept Differences:  Understand that not everyone will like you.

23. Conflict Resolution: Stay calm and professional during disagreements. Focus on finding solutions rather than blaming. Apologizing Gracefully: Take responsibility for mistakes and apologize sincerely. HANDLING CONFLICTS AND DIFFICULT SITUATIONS

24. MUTUAL RESPECT & COURTESY Avoid Criticism:  Refrain from criticizing company policies, procedures, decisions, or management. Respect Superiors:  Acknowledge and address superiors appropriately. Be Kind to Juniors:  Treat junior colleagues with kindness and respect. Share Credit:  Do not take all the credit for work; acknowledge others' contributions. Maintain Professional Relationships:  Build appropriate relationships with colleagues and juniors. Formal Communication:  Keep communication formal and concise. Respect Others' Time:  Be punctual and respect others' time. Body Language:  Maintain proper posture and gestures while walking, standing, or sitting.

25. PERSONAL RELATIONSHIPS, NEPOTISM IN THE WORKPLACE Avoid Personal Relationships:  Do not engage in personal relationships at work. Equal Treatment:  Treat all colleagues and juniors equally.

26. Washroom Etiquette CONFIDENTIALITY IN WORKPLACE ETIQUETTE Maintain Confidentiality:  Protect the confidentiality of the company and colleagues. Respect Colleagues' Belongings:  Use colleagues' items only with permission and return them properly. Avoid Staring:  Do not stare at others or give sideways glances.

27. WASHROOM, RESTROOM, PRAYER ROOM ETIQUETTE Elevator Etiquette:  Maintain distance and follow elevator manners. Door Etiquette:  Be cautious while using doors. Footwear Etiquette:  Avoid leaving smelly shoes or socks in common areas. Prayer Room Etiquette:  Follow proper manners in prayer areas. Restroom Etiquette:  Keep restrooms clean and dry after use. Sports Zone Etiquette:  Maintain decorum in sports areas. Transport Etiquette:  Follow proper behavior in office transport.

28. HEALTH & HYGIENE MAINTAIN IN THE WORKPLACE Sneezing/Coughing Etiquette:  Cover your mouth while sneezing or coughing. Spitting:  Do not spit anywhere in the office. Personal Hygiene:  Avoid picking your nose or biting your nails in the office. Hygiene:  Use your left hand for personal hygiene. Dispose of Waste Properly:  Use trash bins for waste disposal.

29. FEEDBACK AND PERSONAL GROOMING Grooming in Private:  Maintain a neat and professional hairstyle. Do not groom or style hair in public areas. Show Empathy:  Do not laugh at others' problems; be empathetic. Time Management:  Complete daily tasks on time. Employee Feedback: Employee Appreciation:

30. ABSTAIN FROM PERSONAL WORK IN THE OFFICE HOURS Avoid Office Gossip:  Stay away from office politics and unnecessary chatter. Avoid Personal Use:  Do not use office time for personal social media or gaming. No Personal Business:  Avoid conducting business or stock market activities during office hours. No Job Preparation:  Do not prepare for other jobs during office hours. Separate Work and Home:  Do not bring office work home or vice versa. Minimize Personal Shopping:  Avoid frequent personal errands during office hours. Avoid Irrelevant Discussions:  Stay within professional boundaries and respect personal space.

31. Virtual Meetings: Dress professionally and ensure a clean background. Mute when not speaking and avoid multitasking. Communication: Be responsive to emails and messages. Set clear boundaries for work hours. REMOTE WORK ETIQUETTE

32. Avoid Misuse:  Do not misuse company belongings, assets, space, electricity, stationery and company vehicle. Water Conservation:  Use water carefully in restrooms. Punch Card Etiquette:  Respect queues while punching attendance cards. Leave Etiquette:  Inform colleagues before taking leave. Seniority Respect:  Know how to behave ABIDE BY COMPANY COC

33. Employee ethics, also known as workplace ethics , refers to the moral principles and standards that guide behavior and decision-making within a professional environment. These ethics encompass a range of practices and attitudes that ensure interactions among employees, management, clients, and other stakeholders are conducted with integrity and respect. Employee Ethics/Corporate Ethics: Corporate ethics, or business ethics , involves the application of ethical values to business behavior. This encompasses the actions of individuals and the organization as a whole, guiding conduct in areas such as corporate governance, insider trading, bribery, discrimination, corporate social responsibility, and fiduciary responsibilities. Implementing strong corporate ethics ensures that companies operate fairly, transparently, and in the best interest of all stakeholders.

34. Integrity: Upholding honesty and strong moral principles in all professional dealings. Accountability: Taking responsibility for one's actions and decisions, and acknowledging their impact on the organization and its stakeholders. Respect: Valuing the rights, views, and dignity of others, fostering a collaborative and inclusive workplace. Transparency: Maintaining openness in communication and operations, ensuring that information is accessible and decisions are made openly. Confidentiality: Protecting sensitive information from unauthorized disclosure, thereby maintaining trust and security. Fairness: Ensuring impartiality and justice in all workplace interactions and decisions, avoiding favoritism and discrimination. Key Aspects of Employee Ethics:

35. Maintaining Organizational Reputation: Ethical behavior helps preserve and enhance the organization's public image and credibility. Improving Communication: A foundation of ethics fosters open and honest communication between employers and employees, leading to better understanding and collaboration. Ensuring Legal Compliance: Adhering to ethical standards helps organizations comply with laws and regulations, reducing the risk of legal issues. Importance of Employee Ethics:

36. Ethics is knowing the difference between what you have a right to do and what is right to do." – Potter Stewart

37. THE END THANKS FOR YOUR PARTICIPATION

38. Final Note Remember, every step you take toward learning is a step toward greatness. The knowledge you’ve gained is just the beginning , your growth journey starts now. Believe in yourself, stay curious, and never stop chasing your dreams. You have the power to achieve amazing things. Go out there and shine! Thank you for being part of this journey. I’m excited to see all that you’ll accomplish!"

39. ETIQUETTE IN EMPLOYEE BEHAVIOR/NATURE Politeness:  Use polite language, as it reflects positively on both the individual and the organization. Personal Habits:  Avoid habits that may disturb colleagues. Avoid Annoying Behavior:  Refrain from gestures or actions that may irritate others. Avoid Interference:  Do not interfere in others' work or conversations. Avoid Unwanted Interactions:  Do not engage in unnecessary interactions with the opposite gender. Avoid Unnecessary Comments:  Refrain from making irrelevant or inappropriate remarks. Avoid Insults:  Do not insult or belittle anyone irrespectively seniors or subordinates.

40. CONTINUE… Address Properly:  Use colleagues' names or titles instead of informal terms like "Hey" or "You.“ Correct Names:  Address colleagues by their correct names and pronunciations. Handshake Etiquette:  Do not initiate handshakes with female colleagues unless they extend their hand first. Respect Queues:  Do not cut in line for lifts, punch cards, meals, or restrooms. Private Discussions:  Discuss personal or official issues one-on-one. Avoid Personal Questions:  Do not ask unnecessary personal questions. Respect Seniors' Spouses:  Address seniors' spouses respectfully. Help Colleagues:  Be helpful, supportive and caring with colleagues.

41. Avoid Taking Things Personally:  Do not take colleagues' behavior personally. Avoid Distractions:  Do not walk around or talk loudly in front of colleagues’ desks or office common space. CONTINUE…

42. Maintaining a Clean Workspace: Keep your desk organized and clutter-free. Respect shared spaces (e.g., kitchens, printers). Noise Levels: Keep phone conversations and discussions at an appropriate volume. Use headphones for audio. Respecting Privacy: Knock before entering private offices. Avoid reading others’ screens or documents. DESK AND WORKSPACE ETIQUETTE

43. CONTINUE… Organized Workspace:  Keep your desk and office space tidy. Avoid Clutter:  Do not leave files or documents scattered around.