introduction
We are given two ears but only one month, this is because God knew that listening was twice as hard as talking"
Expressing our wants, needs, thoughts and opinions clearly and effectively is only half of the communication
process, the other half is listening and understanding what others communicate to us. People need to participate
and acquire skills to be good listeners, because all the speakers do not have the same way of conveying the
information. Information should be sent by the speaker and recieves by the active listener. One of the major
problems in the communication process is lack of or inactive or ineffective listening. Everyone is involved in
listening, but everyone is not listening to as seriously as required. Very often when we are speaking to someone we
notice that he is not really listening, but only hearing. He is just waiting for us to finish so that he can say his piece.
By this, there is a complete breakdown happens in the communication process. A poor listener can destroy the
speaker's desire to talk and that affects his confidence and ability to communicate.
Effective listening is actively absorbing the information given by a speaker. It shows that the listener is listening
and interested, and should provide the feedback so the speaker comes to know that his message was received.
Effective listeners show that they have heard and understood.
What is listening?
In day-to-day life most of us are involved in listening. We generally think of
communication, particularly in the case of verbal communication, to transmit ideas,
facts, opinions, exchange information etc.
Listening is the receiver's activity in communication. As the speaker has the
responsibility to make effort to be understood, the listener also has the responsibility
to be attentive and to make effort to understand the meaning of the speaker.
Here are two definitions of
the listening by scholars:
The skill of listening has four components clarification, paraphrasing, reflecting and
summarizing."
Cormier
"listening is a process of receiving, interpreting and reaching to the message received
from the communication sender."
MV Rodriques
Real listening is an active
process that has three basic
steps to follow:
1. Hearing:-
Hearing just means listening enough to catch what the speaker is saying. If a listener can repeat the fact which
the speaker has said then only we can say that the listener has heard what has been said.
. Understanding:-
The next part of listening happens when you take what you have heard and understand
it in our own way. When listener analyzes the heard sentences or message, we can say
that the message has been understood.
3. Judging:-
After getting sure that whatever the listener has understood, is what the speaker said,
think about whether it makes sense, Do the listener believe what the speaker has said?
This is called judging the message passed by the speaker.