The City Bus Terminal Amenities and Real Time Information Systems at Mysore City - N Manjunatha Prasad, IAS

Session 1A: Bus Karo Plus

1. The City B us T erminal Amenities and Real Time Information Systems at Mysore city N Manjunatha Prasad, IAS, Managing Director, KSRTC

2. Karnataka State Road Transport Corporation Hearty Welcome to a presentation on The city bus terminal Amenities and Real Time Information Systems at Mysore city N. Manjunatha Prasad, IAS Managing Director, KSRTC, India

3. Our mantra or motto is innovation Our sutra or formula for success is commitment Our vahaan or vehicle is technologically superior infrastructure, new initiatives and best practices

4. Most modern fleet of buses in India First SRTC to introduce safer, more comfortable Volvo & Mercedes buses  First SRTC to introduce air-conditioned sleeper services Quality Management certified to ISO 14000 Environment conscious SRTC introducing a blend of 7.7% sugar ethanol with diesel to reduce CO 2 and other emissions KSRTC highlights

5. OUR OBJECTIVES To provide adequate, efficient, economic and well coordinated road transport services To operate services on sound business principles through a service-oriented organization

6. KSRTC: The Pioneer & Leader KSRTC is the fourth largest State Transport Undertaking (STU) in India. One of the very few Road Transport Corporations continuously earning surplus (profit) Seen sustained, innovation-led growth for the past several years Innovations recognized and acclaimed in several national and international for accolades.

7. Factors leading to Turn around and Success Environmental initiatives Transparency in HR policies Cost minimization measures Extensive use of IT Improvement in systems & processes Revenue mobilization measures Strengthening of infrastructure Fleet modernization

8. Strength Divisions 15 Vehicles 7828

9. I.M.T.C. 6 Training Institutions 3 Depots 75 Schedules 7423 Operates 25.79 lakh kms/day Earns Rs:651.43 lakh /day Carries 25.30 lakh pass./day Staff 36329 Staff per schedule 4.89 Current status

10. Area Covered Sector No.of Service % Covered   Villages Provided   Nationalised 8030 7714 96.1 Non Nationalised 12166 5616 46.2 Total 20196 13330 66.0

11. About Mysore City

12. 12 About Mysore City Particulars Details Population 9.83 lakhs City Area 128.42 Sq Kms  Length of Roads   1182 Kms Distance from Bangalore 146 Kms City of palaces & major tourist destination Heritage City famous for silk, ivory & sandal wood Developing as a I.T. Hub Growing as satellite city of Bangalore. I.T. Activities, commercial, industrial & educational institutes shifting to Mysore

13. 13 Transportation Scenario - Mysore City KSRTC released its bus city guide map for Mysore city on 21-09-2011. KSRTC Depots : 3 Buses : 421 Schedules: 401 Passengers /day: 2.38 lakhs Bus Terminals : 7 Modal Split

14. City Bus in Mysore City The Government of India has appreciated the design of the bus drafted in-house by KSRTC as excellent and has recommended other states to consider this model. KSRTC first to design and fabricate and put on road Low floor buses under Economic Stimulus Package of GoI

15. WORLD CLASS INFRASTRUCTURE DEVELOPMENT KSRTC has taken up seven Inter Modal Transit Centers and Passenger Amenity Centers under JnNURM in Mysore City at a cost of Rs. 108 crore. Developed world-class transport infrastructure to provide all facilities and amenities under one roof Encourages passengers to utilise public transport system

16. Transport Infrastructure by KSRTC in Mysore City R S Naidu Nagar Ilawala Kuvempu Nagar CBS Sathagalli MBS Inter-Modal Transit Centres

17. CITY BUS TERMINAL: MYSORE

18. CITY BUS TERMINAL

19. PASSENGER LEVELS OF SERVICE Waiting Area Level of Service LOS Waiting Area (m2/per) Platform width(m) Platform length(m) Waiting area available(m2) Passengers handled A >1.2 2.8 9.75 27.3 <23 B 0.9-1.2 2.8 9.75 27.3 23-30 C 0.7-0.9 2.8 9.75 27.3 30-39 D 0.3-0.7 2.8 9.75 27.3 39-91 E 0.2-0.3 2.8 9.75 27.3 91-137 Observed Passenger peak : 40-45 passenger/platform Platform Walking area Level of Service Observed Passenger peak : 37-40 passenger/platform LOS Ped flow (per/m/min) Walkway width(m) Ped flow handled (ped/min) A 0-23 1.1 <25 B 23-33 1.1 25-36 C 33-49 1.1 36-54 D 49-66 1.1 54-73 E 66-82 1.1 73-90

20. Subway Walking Area Level of Service Walkway Width : 2.9m LOS Ped flow (per/m/min) Walkway width(m) Ped flow handled (ped/min) A 0-23 2.9 <67 B 23-33 2.9 67-96 C 33-49 2.9 96-142 D 49-66 2.9 142-191 E 66-82 2.9 191-238 Subway Staircase Level of Service Walkway Width : 2.9m LOS Ped flow (per/m/min) Walkway width(m) Ped flow handled (ped/min) A 16 2.2 36 B 19 2.2 42 C 28 2.2 62 D 38 2.2 84 PASSENGER LEVELS OF SERVICE

21. BUS SERVICE LEVELS Bus Movement Efficiency Segregated entry lane for buses only Overtaking Lane at Platforms Platforms Available : 5 Bus parking bays Available : 20 Average Layover time for bus: 5:52 min Bay capacity: 12 departures/bay/hr Bay demand (average): 5 departures/bay/hr Terminal capacity: 240 buses/hr Terminal demand (existing): 103 buses/hr

22. Pedestrian Movement through terminal Minimal Pedestrian Conflict points TERMINAL DESIGN Minimal Pedestrian vs Vehicle Conflicts Grade separated Pedestrian and Vehicular movement Physical Barriers to restrict pedestrian movement onto Bus lanes Image source: TCRP: TCQS Manual

23. INTELLIGENT TRANSPORT SYSTEM

24. Intelligent Transport System Project - Mysore City under GEF-SUTP & JNNURM KSRTC’s ITS project is a demonstrative project and the first of its kind in India Project implemented under the Sustainable Urban Transport Programme with financial assistance from World Bank’s Global Environment Fund, Government of India’s JNNURM Fund of Ministry of Urban Development, Government of Karnataka and KSRTC. The project is implemented on 17-11-12 at an estimated cost of Rs. 20.13 Cr.

25. Intelligent Transport System Project Real Time Passenger Information System In-Vehicle display & Automated Voice Announcement System Central Control Station Automatic Vehicle Location System Enterprise Management System Network Management System Application Performance Management System Helpdesk Management System Service Level Management Real time PIS data access to commuters through SMS MIS Reports Training PROJECT COMPONENTS In-bus Display PIS Display Board Central Control Station

26. 16 Lines PIS Board at Bus Terminal 10 Lines PIS Board at Bus Terminal 2 Lines PIS Board at Bus Terminal GIS Map – Real Time Bus Information Display boards are installed in Terminals & Bus Shelters

27. 27 Commuter Portal

28. GIS Map – Real Time Bus Information

29. ITS - Advantages Real Time Information for Passengers about Bus Arrival and departure Reduction in waiting time for Passengers Increase in patronage to Public Transport System Reduction in traffic congestion Improvement in efficiency of traffic operations Improvement in environmental quality Reduction in fuel consumption Improvement in economic activity Taking assistance under JNNURM, KSRTC has taken up ambitious projects for Mysore.

30. 31 Key Challenges - Commuters Ensuring effective promotions & communications (ITS and its benefits). Setting clear expectations from ITS solution Other stakeholders Getting timely approvals and support from various local authorities like hospitals, tourist spots, railways, for deploying the PIS display boards Challenges in Implementing and Operationalising the ITS project for Mysore City Transport

31. 32 Key Challenges - Crew Initial resistance to change – fear of scrutiny Adherence to geo-fence routes Adherence to schedules and trips Ensuring multi-lingual trainings Finalizing training needs & material Initial In-effective training Revision of training material + process based on the feedback Re-training conducted for a large group after the changes

32. 33 Way Forward Effective alignment of current business processes (including crew discipline) with ITS to gain from its advantages. Ensuring security & maintenance of in-bus equipments and PIS boards. Ensuring uninterrupted power supply at bus shelters (not owned by KSRTC). Effective usage of ITS (SOS alerts, MIS reports, instant geo-search) by Traffic Controllers, Operations Staff, Depot Management. Integrating ITS system within KSRTC existing IT solutions. Sustaining benefits of ITS – selection & identification of ITS data (what, when, where) and prioritize them according to business needs. Digital route information has enabled KSRTC to optimize its operations. ITS has enabled commuters with ETA, ETD, Destination information specially for tourists there is less dependency on external sources.

33. APOLLO - CV AWARDS – 2012 as Best Public Fleet operator of the year-2013 for its innovative project of Intelligent Transport System (ITS) implemented at Mysore . GOLDEN PEACOCK AWARD – 2013 for implementing nations first Intelligent Transport System (ITS) in Mysore City.

34. Thank you all for Your Attention To know more about path-breaking innovation in transport write to [email protected] Visit : www.ksrtc.in