The concept of Interpersonal conflict

What is Conflict?
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from other parties in achieving their goals
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1. Interpersonal Conflict

2. It is impossible to eliminate conflict It is possible to manage it Essential for healthier and stronger relationships

3. The Nature of Conflict What is Conflict? An expressed struggle between at least two interdependent parties who perceive incompatible goals , scarce rewards , and interference from other parties in achieving their goals

4. The Nature of Conflict Expressed struggle Perceived incompatible goals Perceived scarce rewards Interdependence

5. Styles of Expressing Conflict Different ways of handling conflict

6. NONASSERTION When you can’t express your thoughts/feelings When you don’t want to express your thoughts/feelings REASONS Lack of confidence Lack of awareness By choice

7. NONASSERTION Forms of nonassertion : Avoidance (physical/conversational) Accommodation Sometimes avoidance and accommodation are sensible. Clear drawbacks too

8. DIRECT AGGRESSION

9. PASSIVE AGGRESSION Expressing anger in an indirect way

10. Passive Aggression Also called ‘ crazymaking ’ Pseudoaccomodators Guiltmakers Jokers Trivial tyrannizers Withholders

11. INDIRECT COMMUNICATION Conveying message in an indirect way Better than nonassertion Kinder than aggression Protects us from problems Saves face for the listeners Risks of misunderstanding/no understanding

12. ASSERTION Most skillful approach towards conflicts

13. Assertion Ability to state your needs and feelings CLEARLY without using aggression Maintains self-respect of both parties Doesn’t always succeed because of other party’s different style

14. Methods of Conflict Resolution Every conflict is a struggle to have one’s goals met

15. Methods of Conflict Resolution

16. Win-Lose One party achieves its goals at the expense of the other

17. Power is the main force is such situations Physical power Authority Sometimes win-lose is necessary When resources are little When other party insists on defeating you/self defense When other party is behaving in a CLEARLY wrong way

18. Lose-Lose Neither side is satisfied Common way of resolving conflicts Ego comes in

19. Both parties get SOME of what they wanted Both sacrifice part of their goals Not always an ideal option Compromise

20. A solution that satisfies the needs of everyone Working together is important here Some compromises are a type of win-win But ideally both parties should get what they want (to call it a win-win) Win-Win

21. Steps in Win-Win Method

22. Step 1 Identify your problem and unmet needs Know that the problem is yours Identify your unmet needs feelings

23. Step 2 Make a date Find the right time and place Not everyone is ready all the time to talk about conflicts

24. Step 3 Describe your problems and needs Be specific Don’t use abstract terms

25. Step 4 Partner checks back Very important to make sure if the partner understands your problem

26. Step 5 Find out what your partner needs It is fair and just Unhappy partner will make it difficult for you to feel satisfied Ask the partner clearly Use listening skills

27. Step 6 Check your understanding of partner’s needs Paraphrase Ask Questions

28. Step 7 Negotiate a solution Think of different solutions Evaluate them Decide on best solution

29. Step 8 Follow up on solution Set aside some time to talk over how things are going

30. The End To read more visit; https://daamarketer.com/what-is-interpersonal-communication-and-interpersonal-conflict/