The Connected Home Care System: Improving Patient/Family Care Experience the AI Way

Discover how AI-powered home care systems enhance patient and family experiences through improved communication, coordination, and real-time updates.

1. Improving Patient/Family Care Experience the AI Way The Connected Home Care System www.automationedge.com LET THE BUSINESS FLOW AI & Automation Cloud for Home Care, Home Health & Hospice

2. Significance of Family/Patient Care Experience For patients and families, home care goes beyond clinical outcomes — it’s about feeling informed, supported, and connected. The patient and family experience is the cornerstone of home care, where positive interactions boost compliance, lower hospital readmissions, and enhance satisfaction. In contrast, poor communication, fragmented care, and administrative issues can lead to stress, confusion, and distrust.

3. Challenges with Family Experience Management 44% of complaints stem from poor communication and lack of family updates. 72% of patients and families experience delayed provider responses, leading to frustration. Families feel disconnected without real-time updates, reducing trust in the care process. Home care agencies often face engagement challenges due to outdated processes, limited technology, and poor communication:

4. What is Connected Home Care System ? A Connected Home Care System uses AI, automation, and digital platforms to streamline communication, care coordination, and engagement among patients, families, caregivers, and providers. It breaks down information silos, offering real-time access to vital updates. For example, an elderly patient recovering at home has their vitals and medication adherence logged into an AI-powered system. The family receives instant updates via a secure portal, while automated alerts flag issues like missed medications or sudden health changes, ensuring timely intervention and enhancing the care experience.

5. AI & Automation Role in Improving Family Experience AI and automation are transforming the home care experience by enhancing communication, improving care coordination, and fostering stronger connections between patients, families, and caregivers. Automated systems provide real-time updates on patient health, medication schedules, and care activities, keeping families informed and reassured Some of the ways AI and Automation helps are- 1. AI –driven patient engagement 2. Virtual Caregiver 3. Family Portals 4. Automated Communication