The Evolution of Technology in Tourism and Hospitality PEMBELAJARAN

The Evolution of Technology in Tourism and Hospitality PEMBELAJARAN

1. The Evolution of Technology in Tourism and Hospitality

2. Motto life is a courage to take a position, being successful is not the main goal, but the main goal is to succeed someone Experience April 2016–Now OM/CA • Operational Manager Inc / Chief Accountant • Batiqa Hotel Pekanbaru Desember 2015–April 2016 SA • Senior Accountant • SKA COEX Pekanbaru Desember 2014– Desember 2015 Asst. AFM • Asst. Accounting & Finance Manager • Bumiminang Hotel Padang October 2013– Desember 2014 BK • Bookkeeper • Hotel Dafam Pekanbaru Certificate : Batiqa Hotel Management Train as Operational Manager Hotel Executive Learning Centre (NHI), Pekanbaru Certified Hotel Accounting Specialist MM Hospitality, Pekanbaru Budget Master & Control Hotel Dafam Pekanbaru Train the Learner

3. Technology has evolves and can be in the form of web application, mobile application, online transaction, credit card, computer systems or software, and many more. For decades, hospitality technology has been old, complicated, and expensive But, in the past few years, the rise of software-as-a-service (SaaS) as on-demand software products is more intuitive and low cost to be implemented. In 2016, it is seen that the evolution of hospitality using SaaS products is continuing. Previously, hoteliers were forced to use many different offline software solutions to power their businesses. And now channel managers, reservation systems, countless extranets, customer management systems, email services, and many more now has relies on cloud computing to manage their businesses. Introduction

4. Introduction AND NOW WE HAS IN DIGITAL ERA 5.0 Industrial revolution 5.0 is a production model that emphasizes interaction and collaboration between humans and machines. The focus of the industrial revolution 5.0 is how technology can be used to enhance the role of humans and optimize their abilities in the industrial environment. In the industrial revolution 5.0, humans and machines work together to achieve better results and increase efficiency.

5. makes it easier to find all information about search for information and order transportation tickets to hotels or accommodation online. Likewise, when you want to dig up information about tourist attractions, you also use the same method. Such as access, entrance ticket prices, places to eat or culinary, culture, attractions, places to shop for souvenirs or souvenirs, etc and make it easier to do give the service process in the hotel. Function Technology

6. There are 4 things to affect Economic Factors Explore the economic challenges faced by the tourism and hospitality industry in an increasingly globalized world. Sustainable Tourism Learn about the importance of sustainability and the efforts made to reduce the environmental impact of travel and hospitality. Security and Safety Understand the measures taken to ensure the safety and security of travelers and guests in the face of global threats. Policy and Regulations Examine the influence of government policies and regulations on the tourism and hospitality industry.

7. 3 Innovation Technology 1 Artificial Intelligence Discover how AI is revolutionizing the industry with chatbots, personalized recommendations, and predictive analytics. WHATSAPP CHATBOT

8. 3 Innovation Technology 2 Internet of Things Explore the interconnected world of IoT and its applications in smart hotels, keyless entry systems, and personalized experiences. ROBOTIC WAITRESS

9. 3 Innovation Technology 3 Virtual Reality Immerse yourself in the possibilities of VR in tourism, from virtual tours of destinations to virtual reality gaming centers in hotels. VIRTUAL REALITY

10. Stages of using technology in traveling include: Planning (Planning): Online Reservations Nowadays, when someone travels, the majority of people make reservations for plane tickets and accommodation using online reservations. The presence of online reservation supporting applications makes ordering easier so that it is very popular with people in this digital era . On the way (On The Road): Mobile Phone -> The best Co-pilot The presence of smartphones has become the best guide for traveling. When someone travels, they can get various information just with their smartphone. Starting from the tourist attractions you want to visit, how to get there, places to eat typical of a region, to places to shop for souvenirs, you can find out with the smartphone you have . After the Trip (Post-Trip): Sharing is Living The rise of social media is currently changing people's lifestyles, currently sharing or posting our activities has become a daily habit for Indonesian people, including when we are on a tourist trip.

11. Transforming Customer Experience Seamless Check-In Experience the convenience of digital check-in systems, reducing waiting times and streamlining the arrival process. Mobile Applications Discover how mobile apps enhance the travel experience by providing real-time information, booking capabilities, and personalized recommendations. Robot Concierge Meet the future of hospitality with friendly robots offering assistance, room service delivery, and entertainment options.

12. Challenges and Opportunities Resistance to Change Challenges Technological Skills Gap Opportunities Enhanced Personalization Efficient Operations Improved Customer Engagement Improved New knowledge Prepare the qualified resources

13. Threat and Weakness Threat The world dependency mobile Many brooker and hacker Reduce human function Syndrom digitalization Weakness Not ready Resources Limited Chance for work Minus Self Confidence Triger

14. Success Stories 1 Marriott's Mobile Key Experience the convenience of unlocking hotel rooms using your smartphone, eliminating the need for physical keys. 2 Airbnb's Experiences Discover unique travel experiences curated by locals, showcasing the power of the sharing economy and technology-driven platforms. 3 Hilton's Digital Room Selection Choose your preferred room based on floor, view, or amenities through Hilton's digital room selection feature.

15. Future Prospects and Recommendations Embrace Innovations Stay ahead of the curve by embracing emerging technologies, such as blockchain, augmented reality, and voice assistants. Invest in Training Equip your workforce with the necessary skills to adapt to technological advancements and provide excellent customer service. Personalize the Experience Continue focusing on personalization to create memorable and tailored experiences for every guest. Benchmark and Collaborate Learn from industry leaders and collaborate with technology providers to leverage best practices and drive innovation.

16. THANK YOU

17. WORK GROUP Please search and presented the another Innovation Technology in tourism and hospitality that you know And give the Example, explane about the function ?