The Five Whys technique is a simple but powerful way to troubleshoot problems by exploring cause-and-effect relationships.

The problem solving skills needed

1. Solutions for cafe operations Group members: Si Yi, Jie Qi, Jia Wei

2. Five ways method The Five Whys technique is a simple but powerful way to troubleshoot problems by exploring cause-and-effect relationships.

3. Why 1 Situation: The café suffering a loss Operation time is too long

4. Why 2 Why Operation time is too long? Food Preparations Menu are complicated (Most cafés serve a variety of food and drinks, which require different preparation times. For example, a cappuccino might be quick to prepare, while a sandwich or a salad may take longer. This means that the café staff need to spend time preparing each order individually, which can cause delays during busy times.) high-risk foods have been left in the temperature danger zone for longer than 2 hours, but less than 4 hours, they should be consumed immediately.

5. Why 3 Why Food Preparations need more time ? -workers lack of training Limited Budget and Training Resources Corporate trainers are learning to do more with less as budgets get slashed year after year. For example , in 2016 businesses in the U.S. increased their focus on training, yet budgets remained the same from the previous year.

6. Why 4 Why workers lack of training ? - Coffee shop don't pay attention to staff training Employees are continually working to prioritize sometimes overwhelming lists of tasks and meetings, and typically training sessions take a back seat to anything that directly supports the business. Every trainer has heard “schedule conflicts” blamed for flagging attendance.

7. Why 5: Why coffee shops not concern on workers training programs Lack of Awareness: Some coffee shop owners and managers may not fully understand the importance of staff training. They may not be aware of the benefits that come with a well-trained staff, such as increased productivity, improved customer satisfaction, and higher sales. Overconfidence: Some coffee shop owners or managers may believe that their staff members do not require extensive training because the job is relatively straightforward. However, even simple tasks, such as making a latte, can be done in many different ways, and a lack of training can result in inconsistent quality

8. Soulution 1: Fail-proof Training Tip : Look for ways to make training more flexible. Record employee training sessions and make them available to employees on-demand so they can attend virtually when their schedules allow it.

9. Solution 2 Allocate resources: Owners and managers should allocate sufficient resources to staff training and development, such as time, money, and materials. Hire carefully: It's essential to hire employees who are committed to the job and willing to learn. This can help reduce turnover rates and create a more stable workforce.

10. Solution 3 Seek help: If owners or managers lack the knowledge or experience to create effective staff training programs, they can seek help from experts or other coffee shop owners who have successful training programs.

11. https://www.panopto.com/blog/why-employee-training-fails/#:~:text=Lack%20of%20Interest,be%20boring%20or%20low%2Dvalue . https://www.nbcnews.com/id/wbna32050181 https://www.betterhealth.vic.gov.au/health/healthyliving/food-safety-when-cooking Reference List

12. Thank You For Your Listening!! Any Questions?