The Future of E-commerce: first-hands insights.

According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?

At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
- Portrait of respondents.
- Current challenges and pain points of the e-commerce industry.
- Emerging trends and upcoming opportunities.
- Human resource allocation for e-commerce projects.
- Solutions and actionable advice for business owners.
- The role of a reliable partner in problem-solving.

Explore, download, and share invaluable insights made by Solvd!

1. THE FUTURE OF
E-COMMERCE
FIRST-HAND INSIGHTS

2. 01
Introduction.
Portrait of respondents
Challenges and pain points
of the e-commerce industry02
Emerging trends
and upcoming opportunities 03
04
Human resource allocation
for e-commerce projects
Solutions and actionable advice
for business owners05
The role of a reliable partner
in problem-solving06
Table of contents
© 2011-2024 Solvd, Inc. All rights reserved

3. USA
UK
Introduction.
Portrait of respondents
The purpose of this research is to systematically
harvest and analyze the collective experiences
and pain points of these players.
This White Paper focuses on solution
development for e-commerce and distills takes
from various experts in the development and
delivery of e-commerce solutions into
actionable insights.
The majority of respondents are aged 35-44
25-34
35-44
45-54
3%
82%
15%
C-level executives
QA Engineers
PMs, Architects
DevOps
40%
25%
20%
15%
© 2011-2024 Solvd, Inc. All rights reserved 3

4. AI/ML
Blockchain
IoT
AR/VR
Challenges and pain points of
the e-commerce industry
AI transformation poses a specific type of
challenge that e-commerce businesses
have to deal with. For instance, change
management. The introduction of AI can lead to
significant changes in business processes and
employee roles.
Integration and Implementation
of New Technologies
What cutting-edge technologies are you
planning to adopt in the next year?
60%
58%
33%
28%
Denis Avramenko
Solution Architect at Solvd
4
© 2011-2024 Solvd, Inc. All rights reserved
Respondents could select one or more answer options.

5. What are the most common operational
challenges your company faces?
E-commerce businesses recognize the
significant challenges they face but believe that
the potential rewards, such as AI
transformation, justify the necessary effort and
expense.
Moreover, satisfied with solution providers, they
now seek to optimize workflows without relying
solely on third parties or building in-house
solutions.Security, Privacy,
and Compliance Maintaining and improving
user retention Omnichannel communication
and delivery Finding a reliable
tech partner
100%
75%
75%
50%
5
Challenges and pain points of
the e-commerce industry
Adapting Quickly to Changing
Market Trends and Consumer Behavior
© 2011-2024 Solvd, Inc. All rights reserved

6. Login issue
Slow page loading
Product display error
Payment system errors,
website/app crashes
This is exactly what an e-commerce company is
expected to do today in terms of customer
experience: provide personalized experiences at
Scale and be able to deliver personalized
experiences to the right customer at the right
time on the right device.
Technological Fails, Partnership,
and Third-party Dependencies
What are the most common challenges your e-
commerce project faces?
45%
45%
40%
35%
Venu Kanduri
Senior Vice President of Digital Solutions at Solvd
6
Challenges and pain points of
the e-commerce industry
© 2011-2024 Solvd, Inc. All rights reserved
Respondents could select one or more answer options.

7. Dzmitry Prymudrau
Test Automation Engineer at Solvd
Emerging trends and
upcoming opportunities
AR and VR introduce a new quality paradigm
that is hard to be tested programmatically.
The approach to testing and validating
interactive environments must reflect the
market’s need to provide realistic, smooth, and
immersive AR/VR experiences to users.
7
What, in your opinion, are the trends and points of
development of e-commerce in the coming years?Developing External
Partnerships
90%Cybersecurity and
Privacy Focus 75%Artificial Intelligence
& Machine Learning 75%Customer Journey
Personalization
60%Enhancing UX with
AR/VR
60%Omnichannel
Technologies
50%
© 2011-2024 Solvd, Inc. All rights reserved

8. worked with third-party
teams in some capacity
had difficulties hiring and
retaining top-tier experts
noted that hiring
internally takes a long
time
had trust issues when
working with providers
Human resource allocation
for e-commerce projects
8
E-commerce businesses are eager to work with
third-party solution providers if they meet
several important criteria:
Security and safety of data
Delivery quality
Alignment with company values
Meeting business expectations
Overcoming cultural and language barriers
Integration and Implementation
of New Technologies
What is your experience with
third-party vendors?
90%
85%
70%
60%
© 2011-2024 Solvd, Inc. All rights reserved
Respondents could select one or more answer options.

9. Human resource allocation
for e-commerce projects
Advantages of Partnering with Solution
Providers for QA and Development:
9
In what areas are you willing or already
partnering with third-party vendors?Quality Assurance
and Testing
60%UX/UI Design
Services 58%Business Analytics
and Research 49%Backend
Development
37%Architecture
Development 32%DevOps
Services 33%Frontend
Development
20%
Solution-oriented approach
Cost Efficiency and Speed
Access to Specialized Talent
Flexibility and Scalability
© 2011-2024 Solvd, Inc. All rights reserved

10. Solutions and actionable advice for
e-commerce business owners
10
Having analyzed extensive industry data on player
challenges and goals, we've tailored our solutions
and services to address your specific e-commerce
needs with leading niche expertise.
End-to-End Solutions for E-commerce Projects
Guided AI Transformation
Omnichannel Solutions
Developing and Implementing GRC Policies
Assisted Migration to AWS
The Role of a Reliable Partner
in Problem-Solving
360 Web and Mobile Development
By partnering with a reliable company
in the ever-evolving world of e-commerce,
you can gain a significant advantage and overcome
challenges that might otherwise slow you down.Improved decision-making
Enhanced customer service
Focus on growing your business Peace of mind
Access to expertise
Reduced risks
© 2011-2024 Solvd, Inc. All rights reserved

11. Get in touch with us and
boost your e-commerce business today
Every service is about people and for people.
The philosophy of our software engineering
company is to always look in the same direction
as our clients. Whatever your mission or
challenge, you can rely on our impeccable
technical solutions that are tailored to your
individual needs.
© 2011-2024 Solvd, Inc. All rights reserved
https://www.solvd.com
[email protected]
1646 N. California Blvd., Suite 515,
Walnut Creek, CA 94596