The Oberoi Group

2. Our Dharma

4. Chairman and Chief Executive

Mr. Prithvi Raj Singh Oberoi is the
Chairman and Chief Executive
Officer of East India Hotels (EIH)
Limited, the flagship company of the
Oberoi Group
Mr. Oberoi is credited with placing
Oberoi hotels on the international
luxury traveller’s map with the
opening of several award winning
luxury hotels in recent years
Mr. Oberoi has been instrumental in
establishing ‘The Oberoi Centre of
Learning & Development’ at New
Delhi in 1966
Today, this institute is considered
amongst the best in Asia

5. Group’s Business Segments
EIH Press EIH Aviation Mercury Car Rentals

6. Our Fundamentals
People
Service Profit
A combination that makes The Oberoi Group a great
place to work.

7. Our People
People are our
key asset
How you treat
people reflects
the culture of
the workplace
The key to
excellence is to
focus on talent
and motivation
of the people

8. Our Perspective
Driving our
Mission, Vision
and Dharma
Hiring the right
people
Leadership
Development
Building
Employee
Motivation
Managing the
Talent
Retention of
Key Talent
Employee
Satisfaction and
Engagement
Capability
Building

9. Company
Practices
Appreciation Communication
Nurturing
Talent
Social
Responsibility
The Oberoi Group
A Great Place to Work
•Mission
•Vision
•Dharma
•Recruiting practices
•The Oberoi Alumni
Group on LinkedIn
•Employee Benefits


•STAR Program
•The Oberoi Millionaire
•Champion program
•Leading Quality
Assurance champ
•Shining Stars
•Appreciation Tree



•Team Hearts and
Minds
•Round Table
•General Manager’s
Address
•Team Lunch
•Employee Newsletter
•Bulletin Boards/ Notice Boards



•Robust Performance
Management System
•Cross Exposure
Training
•International Exposure
Training



•Rain water harvesting
•Environment week
•Heat recovery system
•Flash Floods in Leh
•Tsunami relief in Japan
•Blood Donation Camps

10. The learning centre of The Oberoi Group is
based at Maidens Hotel, Delhi
Oberoi Centre of Learning & Development

11. Training operations executives through two-year
postgraduate diplomas in:

•Guest service management

•Housekeeping management

•Kitchen management
Oberoi Centre of Learning & Development

12. This is the first post –
Operations Executive
•Almost 80% of our current General Managers and Senior
Management are alumni of OCLD. They are well groomed
and inculcated with company standards and values.
Career path through OCLD
GM
Department
Head
Supervisors
Operation Assistants

13. Hospitality Industry- India
According to HVS India reports,
India’s rank in world tourism arrivals
is 41 and India has the potential to be
in the top 20.
India today, hosts about 5 million
tourists annually with the potential to
increase to 18 million tourists by 2016.
India’s domestic market also is
growing with 540 million domestic
travelers a year

14. Manpower Shortage
Over one lakh
quality rooms
available in
India
On an average,
the room to
staff ratio is
1:1.75.
Over 400
projects with
over 70,000
rooms in the
near future

With more and more hotel projects being announced
and the room inventory expected to almost double in
the next five years, the demand for trained manpower
will rise dramatically.

15. Industry attrition rate
25%(Approx)
Manpower crunch at the
entry and junior
management levels
Survey reveals above half
of the hotel graduates are
not interested in joining
the hospitality industry
Key Challenges

16. Percentage of Employees
Staff (80%)
Leadership (15%)
Middle Management (5%)
Hiring and retaining the Staff is most
challenging
Composition of Employees in a hotel

17. Performance
Management
Employee
Satisfaction
Surveys
Partnering in
career
planning
through
mentoring &
coaching
Team
engagement
initiatives

Personal
development
targets &
need based
training
How do we meet challenges?

18. INSPIRE
ENERGISE
CARE

19. Partnered with eCornell (E-Learning
Programs)
Franklin Covey Workshop
Management Development
Program, MDI Campus, Gurgaon
Executive Development Plan
Talent Management

20. THE
OBEROI
GROUP
TRUST
CAMARADERIE
PRIDE

What makes a Great Place To Work?

21. Camaraderie
EMPLOYEES MANAGEMENT
GUESTS STAKEHOLDERS
Great workplace is measured by the quality of interconnected relationships that exist :

22. Our Key Initiatives