The Power of Communication

Stephen Koppekin of Koppekin Consulting Inc. shares his feedback on how effective communication can help all businesses succeed.

1. THES OWER OF
— "

THE SINGLE BEST TOOL FOR EFFECTIVE
AND SUCCESSFUL NEGOTIATIONS.

2. COMMUNICATION

THE VALUE OF CREATING A STRONG RELATIONSHIP WITH
THE UNION LEADERSHIP IS THE ONE OF THE BEST THINGS

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3. THE BEST WAY TO CREATE A LASTING RELATIONSHIP IS
TO INCLUDE THE UNION LEADERS EARLY AND OFTEN

FAR TOO OFTEN. UNION LEADERSHIP IS CA SIDE. IN
FEAR OF ESCALATION BETWEEN THE TWO Ss
HOWEVER, IF YOU CAN APPROACH THE SITU AS

PARTNERS, THE PROCESS WILL MOVE WITH MO
EFFICIENCY AND EASE

STEPHENK NET

5. HOW OFTEN SHOULD |
COMMUNICATE?

CONSULTANTS SHOULD PREPARE YOU TO MEET AND SPEAK WITH UNION
LEADERSHIP ON A WEEKLY BASIS. HOW WILL THAT HELP? TO START, IT WILL
INCREASE YOUR LEVEL OF COMMUNICATION AND DIRECT INVOLVEMENT
SIGNIFICANTLY. THE EASIEST WAY TO DEVELOP TRUST IS TO UNDERSTAND
AND EMPATHIZE WITH THE UNION LEADERSHIP. THE MORE THE UNION SEES
YOU AND TRUSTS YOU, THE FEWER PROBLEMS YOU WILL HAVE.

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6. CREATING A SAFE
ENVIRONMENT

CREATING A SAFE ATMOSPHERE DEMANDS THAT YOU MAINTAIN A HIGH
LEVEL OF CUSTOMER SERVICE AND ADOPT A PHILOSOPHY THAT THE
UNION IS ALWAYS RIGHT. WHILE THIS PHILOSOPHY MAY SEEM HARD TO
ACCOMMODATE, IT WILL GUARANTEE THAT THE WORKERS WILL NEVER
BRING YOU ISSUES THAT ARE UNSOLVABLE.

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