The-Wicklander-Zulawski-Method-A-Modern-Approach-to-Investigative-Interviewing.pptx

This presentation provides an overview of the Wicklander-Zulawski method, a widely used and effective technique for conducting investigative interviews.

1. The Wicklander-Zulawski Method: A Modern Approach to Investigative Interviewing This presentation provides an overview of the Wicklander-Zulawski method, a widely used and effective technique for conducting investigative interviews. EC por Eduardo Chaires

2. Understanding Non-Confrontational Interview Techniques Non-Confrontational Approach The Wicklander-Zulawski method emphasizes a non-confrontational approach, focusing on building rapport and understanding the subject's perspective. Active Listening Interviewers actively listen to the subject's responses, paying attention to both verbal and nonverbal cues. Empathy and Understanding Interviewers aim to create a safe and comfortable environment for the subject to share information.

3. The Psychology Behind Subject Behavior Analysis 1 Verbal Cues Interviewers analyze the subject's verbal responses for consistency, contradictions, and evasiveness. 2 Nonverbal Cues Body language, facial expressions, and voice tone provide valuable insights into the subject's truthfulness. 3 Cognitive Dissonance The method utilizes cognitive dissonance to create pressure on the subject to reconcile conflicting statements.

4. Pre-Interview Preparation and Intelligence Gathering Background Research Gathering information about the subject, their background, and the situation under investigation is crucial. Developing a Strategy Formulating a plan for the interview, including the key questions to ask and potential responses. Identifying Potential Obstacles Anticipating challenges and preparing for them in advance, such as denials, resistance, or emotional responses.

5. Building Rapport: The Foundation of Successful Interviews Professionalism and Courtesy Maintain a professional demeanor, treat the subject with respect, and create a comfortable atmosphere. Active Listening Demonstrate genuine interest in what the subject is saying, and show that you are listening attentively. Empathy and Understanding Acknowledge the subject's feelings and perspective, even if you disagree with their views.

6. Strategic Question Formulation and Sequencing Open-Ended Questions Encourage the subject to provide detailed information by asking open-ended questions. 1 Closed-Ended Questions Use closed-ended questions to clarify specific details or confirm information already provided. 2 Leading Questions Avoid using leading questions that suggest a desired answer, as they can be perceived as manipulative. 3

7. Reading and Interpreting Non-Verbal Behaviors 1 Body Language Observe the subject's posture, gestures, and movements for signs of tension, nervousness, or deception. 2 Facial Expressions Analyze facial expressions for micro-expressions or inconsistencies that may indicate deception. 3 Voice Tone Pay attention to the subject's voice tone, pitch, and volume, which can reveal their emotional state and sincerity.

8. Managing Denials and Resistance Effectively Acknowledge the Denial Recognize the subject's denial without arguing or dismissing it. Maintain Neutrality Avoid taking sides or expressing judgment, and remain focused on seeking the truth. Emphasize the Consequences Explain the potential consequences of dishonesty or withholding information. Offer Alternatives Present alternative explanations or scenarios that align with the evidence.

9. Documentation and Legal Considerations Comprehensive Notes Record detailed notes of the interview, including the subject's statements, behaviors, and any evidence collected. Chain of Custody Maintain proper documentation of any evidence obtained during the interview, ensuring its integrity. Legal Compliance Adhere to all relevant legal regulations and guidelines regarding interview procedures and evidence collection.

10. Case Studies and Practical Applications 1 Internal Investigations Conducting investigations within an organization to address misconduct, fraud, or other issues. 2 Law Enforcement Interviews Interviewing suspects, witnesses, or victims in criminal investigations. 3 Security and Risk Management Assessing threats, identifying vulnerabilities, and conducting security interviews. 4 Human Resources Investigations Investigating complaints of harassment, discrimination, or other workplace issues.