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1. Day 1 First 90 Days Within 4 Months 500,000+ Associates  700,000 Square Feet CUSTOMER OBSESSION Understand Needs & Expectations  Identify & Remove Barriers Establish Regular Captainships 2020 Key Accomplishments   Decreased Leadership SLI to 0% Decreased AA SLI to less than 10% Increased EI from 3.9 to 4.3 Increased LBI from 4.2 to 4.5 2. EARN TRUST  3. BIAS FOR ACTION Welcome to ONT9! Learn and be Curious  Deliver Results  Insist on the Highest Standards 

2. 500K+ Associates  700K Square Feet ONT9 ONT9 HAS...

3. ONT9 LEADERSHIP  ON SITE  ADD A FOOTER 3 OFF SITE 

4. The Big Picture How does HR SUPPORT the Operation? 4

5. MAKE THEIR DAY! BE THERE! FISH! Philosophy!

6. Associates of the Month!  ONT9 FC – Redlands, CA  6

7. Standard Work Checklist END OF SHIFT WASH Owner HRA "Manny" Owner HRA "Moe" Owner HRA "Jack" Task 1 Completed  Task 2 Completed  Task 3 Completed  Task 4 Not Completed   Task 5  Completed Amazon.com Services, LLC. 7

8. Bulletin Board Ideas   Employee Newsletter  8 Associate Spotlight

9. PLAY!  MAKE THEIR DAY! ONT9 – FC Redlands, CA 9

10. LOREM IPSUM DOLOR SIT AMET, CONSECTETUER ADIPISCING ELIT ADD A FOOTER 10

11. Thanks for Playing! PEAK 

12. WORK HARD PLAY HARD ONT9 FC – Redlands, CA  12

13. Nightmare Before Peak! ONT9 FC Redlands, CA  13

14. MANAGEMENT ENGAGE 15 PEAK During Peak, Management and local HR lend a helping hand to show their appreciation while associates were on break.