This is made by rao sahab yadav biradari

Rao sahab bolta

1. personal skills
steps to open A discussion
1. be open-minded.
2. do not be drAgged into An Argument.
3. do not interrupt.
4. listen to the other person's point of view before giving your own.
5. do not exAggerAte.
6. be enthusiAstic in convincing, not forceful.
7. bewilling to yeild.
8. give your opponent A grAceful wAy to withdrAVw without hurting his pride.
9. rejection can be hurtful.
during a discussion, it may be a good idea to use phrase such as
it appears to me.....
i may be wrong.....
in order to be a good listener
a. encourage the speaker to talk.
b. ask questions. it shows interest.
c. do not interrupt.
d. do not chVnge the topic.
e. show understanting and respect.
f. pay attention, concentrate.
g. avoid distractions.
h. show empathy.
i. concentrate on the message and not on the delivery.
j. listen to feeling and not just words.