TLE10-HEFBS-Welcome-Guests-and-Take-Food-and-Beverage-Orders.pptx

TLE

1. Welcome Guests and Take Food and Beverage Orders (GO)

2. OBJECTIVE enumerates the procedures in welcoming and greeting guest in a fine dining restaurant, demonstrates the procedure in welcoming and greeting guest in a fine dining restaurant, and value the importance of the skills in welcoming and greeting guest in a fine dining restaurant.

3. P rocedures in “ Welcoming and Greeting the Guests” Greet the guest according to the hour of the day . -the three hours of the day are the morning, afternoon, and evening.

4. P rocedures in “ Welcoming and Greeting the Guests” 2. Welcome the guest by mentioning the name of your restaurant . EXAMPLE: “Welcome to Roaa International Restaurant ?”

5. P rocedures in “ Welcoming and Greeting the Guests” 3. Ask the guest if they have a reservation in your restaurant . 3.1 Ask the name of the guest and please her/him to seat in the waiting area for you to check the reservation details . 3.2 (if non) Ask the name, and ask if is he/she alone or with someone and which area he or she prefer?

6. SMOKING AND NON-SMOKING AREA Smoking area is the area of dining area outside the restaurant and non- smoking area is the inner area of ding area.

7. P rocedures in “ Welcoming and Greeting the Guests” 4. Escort the guest going to his/her respective table and ask if the table is alright to him/her and assist the guest to seat (apply push and pull ). - Just follow the rule that customer is always right. Look for the right table and area for her/him.

8. THANKYOU FOR LISTENING!