Total Quality Management in Production and Manufacturing

Total Quality Management is a topic of Production which ensures the total quality of product and service provided by the company. It consists of techniques of TQM, principles of TQM, scope and advantages too are included.

1. Total Quality Management

2. Greetings By - Deepanshu Malhotra (02313401719) Shivangi Tripathi (00613401719) (BBA GEN 5)

3. 1 . Meaning Total = A whole or complete amount Quality = T he standard of something as measured against other things of a similar kind, the degree of excellence of something. Management = the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. Total Quality Management

4. Total Quality Management (TQM) is the continual process of detecting and reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience , and ensuring that employees are up to speed with their training. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service . 4

5. CONCEPTS Of TQM 5

6. 6 Lets Understand it’s concept with a case study of Mc Donalds

7. Employment Involvement Employee Empowerment SOP’s cover how they are expected to behave Proper training, opportunities and health benefits Around 10 international training centres ,50,000 managers have graduated from the Hamburger University. 7

8. Customer assess and determine the level of success Focus On Customer Aim:-”to be our customers favourite place and way to eat 8 Nutrition is important to customers Careful about suppliers

9. Continuous Improvement Focus on improving Quality Standards Sp onsor Events Use Benchmarking i.e. measure their performance with against the toughest competitors 9

10. Partnership with Suppliers 10 KPI:-Supplier Quality Index, i.e. depth quality audit for 2 full days Audit Suppliers three times a year

11. 11 Principles of TQM 8

12. Strive for Quality in all things 12 The Customer is the creation of Quality bag with multiple chains Easy wash Unbreakable chain

13. 13 Training is required Improve Techniques and Tools

14. 14 Quality improvement is continuous Worker involvement is essential

15. 15 Encourage team work and cooperation Ground decisions and actions on knowledge.

16. Techniques of TQM

17. Continuous Improvement Process Statistical Process Control Variation Risk Management Benchmarking

18. Six Sigma (DMAIC) , (DMADV)

19. Why TQM is essential?? 19

20. 20 Public Image of Enterprise Customer Satisfaction Commitment in Organisation Quality Costs Essentials of TQM

21. THANKS! 21