Total Quality Management.pptx145566++++++++1

REFEWANCE

1. Total Quality Management In Construction

2. General 🞇 Total quality management (TQM) is essentially about the development of an ideology, a philosophy, methods & actions that are designed to satisfy customers completely, through their continuous improvement. 🞇 However, TQM is more than this, it is a way of life – away of working life – Because of increasing competition in most, if not all,

3. General 🞇 Commercial sectors, attention to quality in order to satisfy the requirements of consumer’s wants & needs signifies a major change in the way organizations are managed.

4. What is Management 🞇 The application of measures to ensure that financial, human & physical resources are planned, organized, led, controlled and staffed effectively, or the achievement of goals through facilitating an effective process of planning, organizing, leading, controlling, & staffing. 🞇 Or the process of getting activates completed efficiently with & through other people.

5. Level of Management 🞇 Management is divided into three levels: 🞇 T op Manag e ment: Create po l icy , objective & strategy. 🞇 Middle Management: Direct other managers. 🞇 Lower Management: Supervising staffs.

6. Theories of Management The Classical Theories of Management 🞇 Assumption people are rational 🞇 1 Scientific management 🞇 2 Administrative principles 🞇 3 Bureaucratic organization

7. Behavi o ral Approach Mana g ement 🞇 Assumption : people are social & self actualizing 🞇 Hawthorne studies & Elton Mayo 🞇 Theory X Theory Y, Douglas Megregor 🞇 Theory of Human needs , Abraham Maslow 🞇 Personality & organization, Chris Argyis

8. The Human Relations theories of mana g ement 🞇 Social dimension has to be added to the managers and workers repertoire of skills, along with technical and conceptual 🞇 Thus the prompt is for managers to become more worker oriented.

9. The System Theories of Mana g ement 🞇 A system is any unified entity, where all parts are interdependent and interrelated. 🞇 Organizations can be viewed as such entities. Closed or open

10. Quantitative Theories of mana g ement 🞇 The foundation of the quantitative approaches rests in the shared assumption that mathematical techniques can be applied to help solve management problems.

11. The Contingency Theories of Mana g ement 🞇 Is the application of a management style, depending upon what the situation demands. 🞇 It is a hybrid management style, deemed to be flexible and responsive to the situational demands.

12. Total Quality Management Theory 🞇 The development of quality has been essentially continuous over the past 100 years. Although it must be said that quality existed before this time, over the years the practical implementation of management strategies that sought to satisfy customer’s needs and wants has brought us to present age of quality .

13. Total Quality MANAGEMENT Theory 🞇 Total quality management builds on the open system theory by stressing that the customer is the most important part of the chain , by emphasizing managements responsibility for managing cross – functional processes internally , and by acknowledging the contribution of each individual in the chain. 🞇 TQM also stresses the need to continually

14. Total Quality Management 🞇 Improve the business process in order to be able to satisfy customer’s current and future needs. 🞇 The application of TQM within an organization will depend on the unique requirement of that organization and on the varying needs of its customers. 🞇 TQM requires recognition of the internal customer concept which seeks to break

15. Total Quality Management 🞇 Down internal barriers & divisions , and based on maximizing employee involvement and contribution is key element of TQM today. 🞇 Continuous improvement is the cornerstone in the concept of TQM 🞇 Meas u rement of q u a l i ty is a K ey e l eme n t of TQM, but this is not restricted to manufacturing processes.

16. Total Quality Management 🞇 Measurement of customer satisfaction , employee satisfaction , operational performance , financial performance and the cost of quality are all used to assist the decision making process. 🞇 TQM is based on the open system theory , which is a major concept known in the system school of management , the open system theory shifts management focus

17. Total Quality Management 🞇 Away from structure and hierarchy towards the concept of processes. 🞇 The business process takes inputs from suppliers , adds value by transforming them into something else, and delivers the outputs to customers, the customer in return provides feed back about performance of the organization and its products

18. Total Quality Management 🞇 It is a simple enough model, but for the first time, management is being encouraged to think outside the organization, about the quality of its suppliers and about the needs and expectations of its customers.

19. Total quality management in construction 🞇 Manufacturing – based definition 🞇 Product – based definition 🞇 User – based definition 🞇 Value – based definition 🞇 Performance 🞇 Reliability 🞇 Conformance 🞇 Durability

20. Total quality management in construction 🞇 Serviceability 🞇 Aesthetics 🞇 Perceived quality

21. Evolution of Modern Quality Conc e pt 🞇 Quality development through inspection 🞇 Quality development through quality control 🞇 Quality development through quality assurance 🞇 Quality development through TQM

22. Quality management writers 🞇 Juran 🞇 Deming 🞇 Garvin 🞇 Crosby 🞇 Ishikawa 🞇 Feigenbaum 🞇 Taguchi

23. Modern construction management concepts 🞇 Value management 🞇 Constructability 🞇 Benchmarking 🞇 Reengineering 🞇 Total quality management 🞇 Partnering

24. Quality system standard & quality assurance 🞇 What is quality system 🞇 Quality assurance in design and construction 🞇 Economics of quality assurance 🞇 The need for QA in construction industry 🞇 Reasons for implementing a QA system 🞇 Costs & fees of the QA system 🞇 Advantages of the QA system 🞇 Prob l ems a s s o c i ate d with th e QA system

25. Iso Quality system series of standards 🞇 Origin and basis 🞇 The 1994 BS EN ISO 9000 series 🞇 New ISO 9000 – 2000 quality management system standard 🞇 New ISO and other quality standards