Total Quality Management Principles.pptx

Tqm principles

1. Total Quality Management Principles By - Aboli Punde

2. Total Quality management principles Deming's 14 points for Total Quality Management (TQM) are a set of principles developed by Dr. W. Edwards Deming, a renowned management consultant, to improve industrial production in the United States and later applied more broadly to management practices. Here's a brief explanation of last 8 principle:

3. 8 Drive Out Fear Drive out fear: Create an environment where employees feel safe to contribute ideas, ask questions, and identify problems without fear of reprisal. Create a culture where employees feel safe to voice concerns, suggest improvements, and take calculated risks without fear of punishment or reprisal. Open communication and trust are essential for fostering innovation and problem-solving. Examples - Encouraging open communication and transparency within the hospital environment to prevent errors and improve patient safety.

4. 9. Break Down Barriers Among Staff Areas Break down barriers between departments: Encourage teamwork and collaboration across departments to improve communication and effectiveness. Encourage collaboration and teamwork across different functions within the organization. Removing silos and promoting cross-functional cooperation can improve communication, efficiency, and overall organizational effectiveness Examples - Promoting interdisciplinary collaboration among healthcare professionals to enhance patient care and treatment outcomes.

5. 10. Remove Barriers That Rob People Of Pride In Their Work. Remove the Barriers That Rob People In Leadership Of Their Right To Preide In Their Work . Provide employees with the resources and support they need to take pride in their work and produce high-quality outputs. Create an environment that encourages employees to take pride in their work and strive for excellence. Recognize and celebrate achievements to foster a sense of accomplishment and motivation Example -

6. 11. Eliminate Slogans , Exhortions, and Targets that demand zero defects and new Productivity Instead, focus on providing employees with the tools, training, and support they need to achieve quality. Instead of relying on motivational slogans or arbitrary targets, focus on providing employees with the necessary tools, resources, and support to achieve quality objectives. Clear expectations and empowerment drive sustainable improvements. Examples - Focusing on meaningful metrics that directly impact patient health outcomes rather than arbitrary targets.

7. 12. Eliminate Numerical Quotas For The Staff and Goals for Management Remove arbitrary targets and instead focus on continuous improvement and quality. Avoid setting arbitrary numerical targets that can lead to suboptimal decision-making and undermine quality. Instead, focus on quality metrics and continuous improvement processes. Examples - Prioritizing patient well-being over meeting quotas for procedures or treatments.

8. 13. Institute A Vigorous Program Of Education and Retraining Everyone Promote learning and development opportunities for all employees to enhance skills and contribute to quality improvement efforts. Promote continuous learning and development for all employees. Investing in education and skill development enhances employee capabilities, fosters innovation, and supports ongoing quality improvement efforts. Example - Supporting ongoing professional development for healthcare professionals to stay updated with the latest medical knowledge and technologies.

9. 14.Put Everyone In The Organization To Work To Accomplish the Transformation Total Quality Management is a holistic approach that involves everyone in the organization, from top management to the frontline workers, in achieving quality goals and continuous improvement. Total Quality Management requires collective effort and commitment from all levels of the organization. Engage employees in the quality improvement process and empower them to contribute to organizational success. Example - Engaging all hospital staff in quality improvement initiatives to foster a culture of collective responsibility for patient care and safety.

10. THANK You.............!!