TOTAL QUALITY MANAGEMENT (TQM)

TQM i.e. Total Quality Management plays an very important role in pharmaceutical industries in world-wide as it is very feasible and time saving and improves product quality at a great
extent.

1. TQM: Total Quality Management Sinhgad Technical Education Society’s Sinhgad Institute of Pharmacy, Narhe . Guided By: Ms. Ashwini. A. Bhosale. Asst. Professor, M.Pharm , Pharmaceutical Chemistry Presented by: Mr. Saurabh. D. kalkate M.Pharm (First Year) Quality Assurance Techniques. 1

2. Content Introduction History The Concept Of TQM Various Definitions Characteristics of TQM Traditional approach & TQM The Three Aspects Of TQM Need Of TQM Principles Of TQM The key elements of the TQM Benefits Of TQM Importance Of TQM In Pharma Industry 2

3. Continue… Advantages Of TQM Disadvantages Of TQM A Model For Organization Management Conclusion Reference 3

4. Introduction Total – Made up of the whole. Quality – Degree of excellence a product or service provides. Management – act, art or manner of planning, controlling, directing,…. Therefore, TQM is the art of managing the whole to achieve excellence. 4

5. History 1920’s – First seed of Quality Management planted. (By U.S. industry) 1930’s – Walter Shewhart develop methods for statistical analysis & control of quality. 1950’s – Various scientist develops zero defects way for quality improvement. 1968 – Japanese named total quality to quality management system arises. Today – TQM is a name for a systemic approach to managing organizational quality. - It describe organizational quality policy & procedure or various standards. (ISO 9000) 5

6. The Concept Of TQM Produce quality work the first time. Focus on the customer. Have a strategic approach to improvement. Improve continuously. Encourage mutual respect teamwork. 6

7. Various DefinItions Total Quality Management (TQM) has been defined as an integrated organizational effort designed to improve quality at every level. According to international organization for standards defined tqm as, “TQM is a management approach for an organization, centred on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to the society”. The process to produce perfect product its require an organizational effect by entire company to prevent or eliminate errors at every stage is called as Total Quality Management. 7

8. Characteristics of TQM Committed management. Adopting & Communicating about total quality management. Closer customer relations. Closer provider relations. Benchmarking. Increased training. Open organization. Employee empowerment. Process improvement. Flexible production. 8

9. Traditional approach & TQM Quality element Previous state TQM Definition Product-oriented Customer-oriented Decisions Short-term Long-term Emphasis Detection Prevention Errors Operations System Responsibility Quality control Everyone Problem solving Managers Team 9

10. The Three Aspects Of TQM Counting – Tools, techniques, & training in their use for analyzing, understanding, and solving quality problems. Customers – Quality for the customer as a driving force & central concern. Culture – Shared values and beliefs, expressed by leaders, that define & support quality. 10

11. Need Of TQM The benefits of TQM include:- Less product defects. Satisfied customers. Lower costs. Well- defined cultural values. 11

12. Principles Of TQM TQM Focus on Customer Employee Involvement Process Centered Integrated system Strategic & Systemic Approach Decision-making Based on Facts Communication Continuous Improvement 12

13. The key elements of the TQM Focus on the customer. Employee involvement. Continuous improvement. 13

14. Focus On The Customer It is important to identify the organization’s customers. External customers consume the organization’s product or service. Internal customers are employees who receive the output of other employee. 14

15. Employee Involvement Since the quality is considered the job of all employees, employees should be involved in quality initiatives. Front line employees are likely to have the closest contact with external customers & thus can make the most valuable contribution to quality. Therefore, employees must have the authority to innovate & improve quality. 15

16. Continuous Improvement TQM Mission Continuous Quality Improvement Quality Improvement Team Total Participation Customer Focus Systematic Problem Solving Focus Statistical Quality Control 16

17. Continuous Improvement The quest for quality is a never-ending process in which people are continuously working to improve the performance, speed and number of features of the product or service. Continuous improvement means that small, incremental improvement that occurs on a regular basis will eventually add upto vast improvement in quality. TQM is the management process used to make continuous improvement to all functions. TQM represents an ongoing, continuous commitment to improvement. 17

18. Benefits Of TQM Improved quality. Employee participation. Team work. Working relationship. Customer satisfaction. Communication. Productivity. Profitability. Market share. 18

19. Importance Of TQM In Pharma Industry Handling – Containers should be opened carefully and subsequently resealed in an approved manner. Highly sensitising material such as penicillins and cephalosporins should be handled in separate production area. Highly active or toxic API (e.g. steroids) should be manufactured in a dedicated area and using dedicated equipment. 19

20. Storage – Secure storage facilities should be designated for use to prevent damage or deterioration of materials. Environmental conditions should be recorded. Storage condition for API should be based upon stability studies taking into account time, temperature, humidity, light, etc. 20

21. Packaging – Labelling and packaging processes should be defined and controlled to ensure that correct packaging materials are used and other specified requirements are met. Printed labels should be securely stored to avoid mix-ups arising. Marking and labelling should provide sufficient information, for accurate identification and indications, if appropriate, required storage conditions, retest and/or expiry date. 21

22. Facilities and Equipment – The location, design, and construction of buildings should be suitable for the type and stage of manufacture involved, protecting the product from contamination (including cross-contamination). Equipment surfaces in contact with materials used in API manufacture should be non-reactive. 22

23. Advantages Of TQM Improves reputation – Faults & problems are spotted and sorted quicker. Higher employee morale – Workers motivated by extra responsibility, team work & involvement indecisions of TQM. Lower cost. Decrease waste as fewer defective products and no need for separate. 23

24. Disadvantages Of TQM Initial introduction cost. Benefits may not be seen for several years. Workers may be resistant to change. 24

25. A Model For Organization Management TQM Model Customer Focus Planning Process Process Management Process Improvement Total Participation RESULTS 25

26. Conclusion TQM encourages participation amongst employees, managers and organization as whole. Using quality management reduces rework nearly to zero in an achievable goal. We conclude that TQM is a very important concept use to apply in an organization or company daily operations. Example; McDonald use these techniques in effective manner. It mainly focus or aimed at the prevention of defects rather than detection of defects. 26

27. References Suganthi L. & Samuel A.(2005). Text book of Total Quality Management. 2 nd edition, Page no. 49-61. Nagarajan R., Arivalanagar A.(2009). Total Quality Management, New age international publishers. 1 st edition, Page no. 21. Justin K.(2015). Total Quality Management. First year M.Pharm Analysis, Published on Dec 14, 2015. ( www.slideshare.com ) www.slideshare.com/tqm in pharma industry, accessed on 06/03/2021 27

28. Continue… https://asq.org/quality-resources/total-quality-management/tqm-history , accessed on 08/03/2021 https://www.slideshare.net/mobile/justinsolin/total-quality-management-56112246 , accessed on 08/03/2021 28

29. Question & Answer 29

30. THANK YOU !!! 30