TQM & HRD

This power point presentation is on Total quality management ( TQM) & HRD

1. Name – SMRUTI REKHA BEHERA Roll No.- UPC16 MBA 036

2. A management philosophy and company practice that aim on human & material resources of an organisation in the most effective way to achieve the objective of the organisation. ( British Std. Institution) A management approach of an organisation centred on quality, based on the participation of all of its members & aiming at long term success through customer satisfaction & benefits to all member of the organisation, society. ( ISO) DEFINITION – ( TQM )

3. Quality improvement Quality improvement increases systematic analysis & work process. Its a continuous process & effort of all the members Customer oriented Ongoing participation of all employees & members Mindset & set of well proven process for achieving the goals. Continuous progress of employees. FEATURES

4. 8 ELEMENT OF TQM

5. 6 C’S OF TQM

6. HOW TQM RELATE WITH HR ? TQM HUMAN RESOURCES 1.Interpersonal skill 2.Motivate to work within team 3. Problem solver 4. Decision Making process 5. Enhance the technical skill 6. Performance, skill increase 7. Continuous improvement at every level.

7. Koninklijke Philips N.V.  ( Koninklijke Philips N.V. of the Netherland, Philips ), (stylized as  PHILIPS ) is a Dutch technology company headquartered in  Amsterdam  with primary divisions focused in the areas of electronics, healthcare and lighting. It was founded in  Eindhoven  in 1891, by  Gerard Philips  and his father Frederik . It is one of the largest electronics companies in the world and employs around 105,000 people across more than 60 countries CASE STUDY ON PHILIPS

8. Philips' core products are consumer electronics and electrical products, including small domestic appliances, shavers, beauty appliances, mother and childcare appliances, electric toothbrushes and coffee makers (products like Smart Phones, audio equipment, Blu -ray players, computer accessories and televisions are sold under license); healthcare products (including  CT scanners ,  ECG equipment , mammography equipment, monitoring equipment,  MRI scanners , radiography equipment, resuscitation equipment, ultrasound equipment and X-ray equipment ). PRODUCTS OFFERS

9. Philips is dedicated to leading and creating a passion, culture, and accountability for quality and quality system compliance at every level and every place .” Philips commitment to quality begins with product and solution design and continues throughout the entire value chain. We focus on quality end-to-end, from the sourcing of material to delivery. A APPROACH TO QUALITY & RELIABILITY

10. Designed for quality A multitude of quality and engineering best practices are used throughout the design process to verify, validate and continually improve solution designs, including human factors studies, risk management, and models. Quality and reliability requirements are set at the beginning, enabling the integration of methods and tools; and the installation of control and feedback loops.

11. Manufactured for quality Our manufacturing process reflects the same commitment to quality as our design process. We employ industry best practices, such as Six Sigma and Lean Manufacturing, for consistency and reliability; and rigorously test products before shipment, including safety tests, functional tests and environmental stress tests that simulate real-world use. Prior to selection, significant testing is also completed on materials to ensure they are able to withstand the stress demanded during product use.

12. Monitored for quality Quality surveillance activities include monitoring data from suppliers, manufacturing and customer experience feedback; tracking trends in service activities, field failures and installed base performance; surveying new owners; and investigating returned components and devices using our in-house failure analysis lab.

13. Verified for quality Evaluation and feedback checkpoints are integrated and used at every phase of the solution life cycle. Data collection is designed into every product Philips makes using advanced logging schema, which facilitates improved diagnostics for repair and root cause identification. These quality and reliability methodologies facilitate early issue identification and help speed resolution, many times before the product is even distributed.