TQM_total_quality_management_2023_24.pptx

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1. TOTAL QUALITY MANAGEMENT

2. 8 KEY ELEMENTS OF TOTAL QUALITY MANAGEMENT 1. ETHICS Individual ethics refers to people being either good or bad in any situation they find themselves in and can also be represented by organizational ethics. 2. INTEGRITY Integrity implies honesty, values, morals, fairness, sincerity, and total adherence to facts, as such efforts are what customers expect from TQM organizations. 3. TRUST Trust is what comes out of ethical conduct and integrity. It is a key element on which the framework of Total Management Framework is built.

3. 4. TRAINING Training is an essential criterion for highly productive teams. It is primarily due to adequate supervision within their respective departments on implementing TQM. 5. TEAMWORK Teamwork is a key element that guarantees the success of Total Quality Management and the company. Teams allow organizations to come up with quicker and better solutions to problems. 6. LEADERSHIP Leadership is probably the most crucial element in TQM and is required at all levels of an organization. Every leader needs to have the right leadership qualities to succeed.

4. 7. COMMUNICATION Communication is one element that binds all other elements together as it serves as an essential link between all elements of TQM. 8. RECOGNITION Recognition is the last and final element in the entire TQM system. It works to provide suggestions and achievements for individuals and teams in general. Recognition is one element that both teams and employees strive to receive.

5. TOTAL QUALITY MANAGEMENT BENEFITS AND ADVANTAGES: Strengthened competitive position Adaptability to changing or emerging market conditions and to environmental and other government regulations Higher productivity Enhanced market image Elimination of defects and waste Reduced costs and better cost management Higher profitability

6. Improved customer focus and satisfaction Increased customer loyalty and retention Increased job security Improved employee morale Enhanced shareholder and stakeholder value Improved and innovative processes Well defined culture values

7. PLANNING AND RESOURCES. TQM needs a significant amount of planning and resources over time to be properly allocated to the change. COMPANYWIDE COMMITMENT. Continuous improvement in TQM means the organizational culture must focus on improving processes. All management levels must be supportive. ADDED COSTS. TQM might add training, infrastructure and team development costs. DISADVANTAGES OF TQM

8. TIME. It might take years for an organization to fully show intended results. PARTIAL EFFORTS. Because of the effort involved in implementing TQM, a partial move toward it can result in failure.

9. End of Presentation! KYLA JEAN D. MANISCAN SHEENA MAE BAGACINA