Transactional and Interactional Language Business Letter and Friendly Letter
Let’s Compare! Talking to a friend Talking to a family member Talking to a barangay official
Transactional vs. Interactional
Transactional Language used to send messages with content. It has a clear objective when asking for information, for a refund, or making a complaint.
Interactional Language used to establish and maintain various sorts of social relationship. It involves shorter turns, simpler and more predictable language; it can have a measurable result.
Picto-nalysis
Which of the following uses transactional language? interactional language? Business Letter Friendly Letter
Business Letter usually a letter from one company to another, or between such organizations and their customers, clients and other external parties. The overall style of letter depends on the relationship between the parties concerned. Business letters can have many types of contents, for example to request direct information or action from another party, to order supplies from a supplier, to point out a mistake by the letter's recipient, to reply directly to a request, to apologize for a wrong, or to convey goodwill.
Friendly Letter used to communicate with someone in a similar manner to having a conversation. The topics typically include telling the reader what is happening in the writer's life. Sometimes, the writer uses a friendly letter to thank the recipient for something along with other personal information. Often the writer asks questions of the reader as well.