Transforming Service Delivery - CRM Powered KPIs

A robust CRM system empowers organizations to meticulously track and improve critical customer service metrics, providing data-driven insights for operational excellence. Are you looking to improve/automate your customer service operations? Reach us on https://www.thinkcapadvisors.com/crm-consulting

1. TRANSFORMING SERVICE DELIVERY
CRM Powered KPIs
CRM = Data-driven Insights
Operational Excellence + Happier Customers
Average Handling Time (AHT)
Track & Optimise Agent Efficiency
Faster Reslutions, Smoother Service
[phone]
[email protected]
www.thinkcapadvisors.com
First Contact Resolution (FCR)
Resolve Cases in First Interaction
Higher Customer Satisfaction,
Reduced Workload
Deflection Rates
Shift Queries to Self-Service &
Chatbots
Lower Costs, Higher Resolution Rates