Troubleshooting Digital Experiences Across Owned and Unowned Networks

Presented by Suzanne Phillips and Brian Tobia

1. Troubleshooting Digital Experience Across Owned and Unowned Networks © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

2. Brian Tobia Lead Technical Marketing Engineer Suzanne Phillips Solutions Marketing Manager © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Featured speakers

3. Before we begin… If you have any questions, please type them in the Questions window. If you have any audio problems, please chat us for help. A recording of this presentation will be sent to you in a few days. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

4. ThousandEyes Introduction Market Landscape Assurance and Digital Resilience Demo Q&A Agenda © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

5. Digitization Disrupts IT: Adapting to a New Reality © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. 90% of Board of Directors see digital as an integral part of business strategies 80% of CxOs consider digital leadership as part of their job >50% of Infrastructure and Operations budget will be spent on unowned technology by 2027 70% of publicly reported outages caused by 3 rd party operators Sources:

6. App The experience users want Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

7. People, places and things Apps (data center, cloud) Enterprise connectivity networks Network services Cloud connectivity infrastructure Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice Branch o ffice Las Vegas, NV m obile u ser Cloud/SaaS p rovider Enterprise d ata c enter Edge data centers BYOD Enterprise edge Local ISP Transport Wireless gateway Regional data centers Cloud providers Mobile networks Solving Our Customers' Most Pressing Challenge © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

8. Factory Cameras and s ensors Enterprise HQ Paris, France Home o ffice Branch o ffice Las Vegas, NV m obile u ser Cloud/SaaS p rovider Enterprise d ata c enter Edge data centers Mobile networks BYOD Enterprise edge Local ISP Transport Wireless gateway Regional data centers Cloud providers Solving Our Customers' Most Pressing Challenge © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential. People, places and things Apps (data center, cloud) Enterprise connectivity networks Network services Cloud connectivity infrastructure Unowned but responsible

9. Network operations must move from visibility to action Infrastructure management must be: Enabling a step-change in operational simplicity Reactive Proactive Visibility Action Pre-emptive Automated Proactive Complexity demands change © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential..

10. Assure end-to-end digital experiences over every network End-to-end visibility AI-driven intelligence Closed-loop operations Deliver ubiquitous visibility where it matters Proactively detect and diagnose issues Closed-loop actions for domains and providers Digital Resilience Demands Assurance Home Campus Data Center Branch Service Provider Internet SaaS Cloud © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

11. Data and AI to deliver continuous intelligence and automation End-to-end visibility AI-driven intelligence Closed-loop operations Digital Experiences Assured by Cisco ThousandEyes Network operations must move from visibility to action © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

12. ThousandEyes Collective Intelligence 1000+ Vantage Points Billions Daily Path Measurements Thousands Digital Services 110+ Countries

13. VISIBILITY INTELLIGENCE WORKFLOWS © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. ThousandEyes Platform 1000s of Global Vantage Points Unique X-layer Telemetry Global Collective Insight Cloud  Enterprise Endpoint Cloud SaaS Apps APIs XaaS End user Network and routing DNS Application Billions of daily measurements Enrichment and algorithmic analysis Collective insight

14. Demo © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.

15. Unlocking Tangible Economic Value End-to-end visibility AI-driven intelligence Closed-loop operations 274% Return on Investment by year three <6 Payback in less than 6 months 60% Faster MTTI for disruptive incidents by year three, resulting in improved revenue assurance 88% Fewer FTE-hours spent per incident by year three, improving ITOps and NetOps productivity © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Cisco Confidential.

16. © 2024 Cisco Systems, Inc. and/or its affiliates. All rights reserved.   Monitoring Assurance Predict and Optimize Mitigate and Remediate Baseline and Detect Localize and Diagnose Digital Experience Assurance Assuring Critical Digital Capabilities Monitor end-to-end digital experience from critical vantage points Visualize, localize, and diagnose across every network segment Forecast disruptions, optimize path, and plan connectivity and migrations Recommend actions across digital domains and teams

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