Types of difficult patients and how to deal with.pptx

Categories of difficult patients and how to deal with

1. Patient Types and how to deal with Dr. Ashraf Megahed

2. Personality traits Communication styles and psychological position How to spot them? How to respond to them?

3. Dominant Submissive Hostile Warm Authoritative Participative Skeptical Insecure

4. How to spot them Authoritative: Direct expression of pain Demanding tone Confident posture hand gestures and eye contact Participative Sharing their complaint Engaging and friendly tone Engaging posture

5. Skeptical Defensive expression Dismissive tone Defensive posture Insecure Gentle expression of discomfort Soft tone Submissive posture

6. Dominant Submissive Hostile Warm Authoritative Participative Skeptical Insecure Their Behavior: Commanding Assertive Confident Their Behavior Commanding Assertive Confident Our response Assuring Accommodating Responsive Collaborative Engaging Inquesitive Engaging Supportive Transparent Doubtful Questioning distrustful Addressing Patient transparent Hesitant Uncertain nervous Empathetic Reassuring patient

7. Thank you Adapted from a lecture by Dr. Matt Sommers