Types of reservation system

front desk servicing

1. TYPES OF RESERVATION SYSTEM

2. A  hotel reservation system , also known as a  central reservation system  (CRS)  is a computerized system that stores and distributes information of a  hotel , resort, or other  lodging  facilities. A central reservation system is a tool to reach the  global distribution system  as well as internet distribution systems from one single system. A CRS assists  hotel managers  in managing their  online marketing  and sales, allowing them to upload their rates and availabilities to be seen by sales channels that are using the CRS. Sales channels may include conventional travel agencies as well as online travel agencies.

3. Modules in a CRS include: Reservations Profiles Groups and blocks Rate and inventory control Reporting

4. Information commonly stored in a CRS includes Room types Rate plans architecture Room rates and conditions (guarantee, deposit, customized cancellation rules, minimum length of stay, maximum length of stay, closed to arrival, arrival not allowed, departure not allowed...) Room inventories Generic hotel information (address, phone number, fax number)

5. Reservations Individual, group, shared, and Multi-rate reservations Add, change, and cancel bookings including multiple legs Standard, package, negotiated, and group rates (via on-screen button) Multi-Currency rate displays

6. Profiles Individual guest, groups, corporate, source,  travel agency , and wholesales profiles. Multiple address and phone number capability for each profile Membership or club numbers and tracking Comparison and merging of profiles Notation for special commissions for client, agent, or source

7. Groups and Blocks Groups room control Room inventory allotments with cutoff date or days Elastic room limits to be sold out of general inventory beyond block Tour series (recurring group stays) Super Group Blocks -single group staying at multiple properties Multiple rate assignments for shoulder dates Blocks fully integrated with selling screen Rooming list

8. Rate and inventory control Single and Multi-Property availability display Unlimited room classes and room types Multi-level inventory control by room class and room type Strategic overbooking levels Unlimited number of rate plans Detailed rate availability display

9. Reporting The CRS reporting system provides a number of standard reports. Additional reports can be created using the integrated report generator by your IT Specialist. System reports may be generated automatically and may be run daily, weekly, monthly, yearly or manually upon request. Reports include: Expected Arrivals Reservation Property Forecast Total Booking Activity  

10. THANK YOU FOR LISTENING