Memos and Emails
Emails
Over the last few years e-mails have become one of the most important ways to
communicate between individuals in the same organisation, or with other people all over
the world. An e-mail is very simple to prepare and send, and the main benefit is that it
can be sent immediately, with no trip to the post box and no stamp!
When you go 'on-line', your Internet Service Provider will give you an e-mail account and
you can usually choose your own e-mail address. This is often your name followed by an
@ sign and the address of your ISP. For example:
[email protected]
E-mail Etiquette
Do
Use a common e-mail program such as Outlook or Outlook Express if possible.
These are designed to work with other Microsoft programs and will make your life
easier. Most of the hints given in this section apply to these two programs.
Treat your e-mail as a written piece of correspondence and make sure you use
properly constructed sentences and paragraphs.
Send any important accompanying documents as 'attachments' to your e-mail. With
text it is best to use Microsoft Word attachments. The reason for this is that if you try
to incorporate complicated text or graphics in the e-mail itself, the computer language
might not convert it in the same way at the other end.
Make sure you click on 'Send' to send your e-mail, and from time to time click on
'Send and Receive', so that your Inbox and Outbox are kept up to date. Respond to
incoming e-mails promptly.
Use good housekeeping for your e-mails just the same as for your other documents
and file them in relevant folders.
Check and delete the e-mails in your 'Deleted Items' and 'Sent Items' folders from
time to time.
Make sure you enter the exact e-mail address for the recipient of your e-mail. Even
a dot in the wrong place means it will not arrive.
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