Understanding the7 C''s of Communication

Understanding the7 C''s of Communication

1. If we were going to think about our communication as a meal. What are the ingredients that we need to have present in a meal?

2. Not Complete: “The meeting is scheduled for Friday.” Complete: “The meeting is scheduled for Friday, October 13th, at 3:00 PM in Conference Room A. Please bring your project updates and be prepared to discuss the new marketing strategy.”

3. Not Concise: “I am writing to let you know that I have received your email, and I wanted to inform you that I am going to look into the issue you mentioned and will get back to you with more information as soon as possible.” Concise: “I received your email and will look into the issue. I’ll get back to you soon with an update.”

4. Lacks Consideration: “You didn’t follow the guidelines properly.” Consideration Applied: “I noticed some discrepancies in your work. Let’s review the guidelines together to ensure everything is correct.”

5. Concreteness Not Concrete : “Our sales are doing well.” Concrete : “Our sales increased by 20% this quarter, generating an additional $50,000 in revenue.”

6. Clarity Not Clear : “We need to improve KPIs for better UX.” Clear : “We need to improve our key performance indicators (KPIs) like page load time and user retention rate to enhance the overall user experience (UX).”

7. Not Clear : “Please complete the project requirements as discussed in the meeting.” Clear : “Please complete the project requirements we discussed in the team meeting on September 22, including the market analysis and budget report.”

8. Courtesy Lacks Courtesy : “You have to submit the report by 5 PM today.” Courtesy Applied : “Could you please submit the report by 5 PM today? It will help us meet our deadline.”

9. Incorrect : “Their going to send the package on tommorow by noon. Correct : “They’re going to send the package tomorrow by 12:00 PM.”

10. 1. Which of the following best represents completeness in communication? a) “Submit your work.” b) “Send me the report tomorrow.” c) “Please submit the completed project proposal, including the budget and timeline, by Monday at 5:00 PM.” d) “Provide the report when you can.” 2. Which statement is an example of conciseness ? a) “I am writing this email to inform you that the event that was originally scheduled to happen tomorrow has now been postponed and will take place next week instead.” b) “The event is postponed to next week.” c) “We regret to inform you that the event planned for tomorrow has now been moved to a later date.” d) “The event has been rescheduled to a later time.”

11. 3. Which 'C' is missing in this sentence: “I need the documents.”? a) Concreteness b) Courtesy c) Completeness d) Conciseness 4. Which of the following sentences best demonstrates consideration ? a) “You didn’t follow instructions correctly.” b) “Why did you do it this way?” c) “Let’s review the instructions together to ensure we’re on the same page.” d) “This is not how it should be done.”

12. 5. What does concreteness mean in communication? a) Being brief and to the point. b) Being respectful and polite. c) Using specific facts and examples to support your message. d) Providing all the necessary details. 6. Which statement is an example of clarity ? a) “The package should arrive soon.” b) “The delivery will happen on Friday between 9:00 AM and 12:00 PM.” c) “The package will arrive in a few days.” d) “Expect the delivery sometime next week.”

13. 7. Which sentence best demonstrates courtesy in communication? a) “You have to finish the task by today.” b) “Why haven’t you completed the task yet?” c) “Could you please complete the task by the end of the day? Your effort is appreciated.” d) “Finish the task as soon as possible.” 8. What is the importance of correctness in communication? a) To use short sentences. b) To ensure the message is free of errors and inaccuracies. c) To include all necessary information. d) To show respect to the audience.

14. 9. Which of the following statements lacks correctness ? a) “Their going to complete the assignment by Friday.” b) “The team is working on the project and will finish by Friday.” c) “They’re going to complete the assignment by Friday.” d) “The project will be completed by the end of the week.” 10. Which principle is violated in this statement: “Our company has seen good growth.”? a) Completeness b) Concreteness c) Courtesy d) Clarity

15. True or False 11. The statement “Please attend the meeting tomorrow” is complete. 12. Using words like “please” and “thank you” is part of demonstrating courtesy in communication. 13. Providing vague information such as “We need this soon” is an example of clarity. 14. Correctness in communication means using proper grammar, spelling, and factual information. 15. Conciseness means providing long, detailed explanations to cover every possible question.

16. I. Multiple Choice Questions (1-10) c) “Please submit the completed project proposal, including the budget and timeline, by Monday at 5:00 PM.” b) “The event is postponed to next week.” c) Completeness c) “Let’s review the instructions together to ensure we’re on the same page.” c) Using specific facts and examples to support your message. b) “The delivery will happen on Friday between 9:00 AM and 12:00 PM.” c) “Could you please complete the task by the end of the day? Your effort is appreciated.” b) To ensure the message is free of errors and inaccuracies. a) “Their going to complete the assignment by Friday.” b ) Concreteness II. True or False Questions (11-15) False True False True False