Upward communication

introduction
importance
objectives
advantages
disadvantages
types
flow

1. TOPIC:- UPWARD COMMUNICATION BY:DR.RENU JAIN

2. Contets Introduction Importance Objectives Advantages Disadvantage Types Flow

3. INTRODUTION Upward Communication  is the process of  information flowing  from the lower levels o to the upper levels. This type of  communication  is becoming more popular in organizations as traditional forms of communication are becoming less popular. The more traditional organization types such as a hierarchy, places people into separate ranks. Upward  communication  helps  employees  to express their  requirements , ideas, and feelings. For the top management, upward communication is an important source of information for  business decisions . It helps in alerting top management about the requirement of changes in an organisations. Upward contribution is the core contributor of business process re-engineering in many organisations.

4. Upward communication is widely used as part of  whistle blowing  policy in many large organisations. Under whistle blowing policy, each employee is permitted to directly communicate with top management about matters requiring examination on vigilance angle.   Communication is a very important part of working in the business environment.  Upward communication  is the flow of information from front line employees to managers, supervisors, and directors.

5. Importance Upward Communication is the process of information flowing from the Lower levels of a hierarchy to the upper levels. This types of communication is becoming more popular in organisations as traditional forms of communication are becoming lesss popular. The more traditional organization types such as a Hierarchy, places people into separate ranks. Upward communication helps employees to express their requirements,ideas , and feelings.

6. For the top management,upward communication is an importance Source of information of business decisions.It helps in alerting top management about the requirements of changes in an organsiations . Upward contibution is the core contributor of business process re engineering in many organisation .

7. OBJECTIVES Face to face discussion Staff Meeting Written Reports Suggestions Boxes Counselling Democratic Management in General Respond Improve & Encourage in decision making

8. ADVANTAGES 1.  Feedback : The major advantages of  upward communication   are, it provides feedback from the employees. As a result the  communication  loop (cycle) completes and management can realize the reactions of the employees. 2.  Constructive idea : Upward communication allows the employees to inform their views regarding the implementation of company policies. 3.  Helps decision making : Through  upward communication  top management can know the views of flower level employees which help them to make more realistic decision.

9. 4.  Establishment of good relation : Upward communication brings executives and employees close to each other and accordingly mutual relationship developed. 5.  Mutual trust : For the success of any sort of communication trust is an essential element. As relationship developed through  upward communication  mutual trust also created. 6.  Enhance coordination : Opportunity to express own views and participation in the decision making enhance the level of coordination .

10. DISADVANTAGES/ LIMITATIONSq 1 .  Reluctance : In some cases employees are reluctant to provide information through upward channel. 2.  Non-cooperative attitude : Non-cooperative attitude to the executives damage the willingness of the employees to initiate upward communication. 3.  Chance of distortion : Downward communication can be distorted unconsciously but in case of  upward communication information can be distorted deliberately.

11. 4.  Trend to by-pass : Another side effect of  upward communication  is tendency of by passing the immediate boss, can be created among the employees. 5.  Delay : Sometimes lower level employees hesitate to inform a problem upward because doing so means acceptance of failure. Thus delays may take place to decide whether to inform the top management or try further to solve the problem.

12. Types of Upward Communication Organizational Communication Forward compatibility Superior Subordinate Communication Non Verbal Communication

13. Organizational communication  is a subfield of the larger discipline of  communication studies . Organizational communication, as a field, is the consideration, analysis, and criticism of the role of communication in organizational contexts. Its main function is to inform, persuade and promote goodwill. The flow of communication could be either formal or informal. Communication flowing through formal channel's are downward, horizontal and upward whereas communication through informal channel are generally termed as grapevine. Organizational communication

14. Forward compatibility  is a design characteristic that allows a  system  to gracefully accept  input  intended for a later  version  of itself. The concept can be applied to entire systems, electrical  interfaces ,  telecommunication   signals , data communication  protocols ,  file formats , and  computer   programming languages . A  standard supports forward compatibility if a  product  that complies with earlier versions can " gracefully " process input designed for later versions of the standard. Although the ability of a system to select known input and ignore unknown input also depends on whether the new standard is  backward compatible . Forward Compatibility Communication

15.   Superior subordinate communication  refers to the interactions between organizational leaders and their subordinates and how they work together to achieve personal and organizational goals [1]  Satisfactory upward and downward communication is essential for a successful organization because it closes the gap between superior and subordinates by increasing the levels of trust, support, and the frequency of their interactions.   Superior subordinate communication

16. Nonverbal communication  between people is   communication   through sending and receiving wordless cues. It includes the use of  visual  cues such as  body language  ( kinesics ) , distance ( proxemics ) and physical environments/appearance, of voice ( paralanguage ) and of touch ( haptics ). [1]  In can also include  chronemics  (the use of time) and  oculesics  (eye contact and the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate). Nonverbal communication

17. Flow of Upward Communication Comminications that flows to a higher level In an organisation is called as upward communication. It provides feedback on how well the organisation Is functioning. The subordinate use upward Communication to convay their problems and performance to their superior. The subordinate also use upward communication to tell how well they have understood the downward communication . It can also be used by the employees to share their views and ideas and to participate in the decision making Process.

18. Thank You.