US-Based Tech Firm Optimizes Collaboration Platform Efficiency.pdf

Our client is a Michigan-based technology company that provides an all-in-one platform for streamlining selection and approval processes in higher education. Their platform simplifies tasks such as form building, application collection, review, approvals, tracking, and reporting.

1. US-Based Tech Firm Optimizes Collaboration
Platform Efficiency


Client
Our client is a Michigan-based technology company that provides an all-in-one platform for
streamlining selection and approval processes in higher education. Their platform simplifies
tasks such as form building, application collection, review, approvals, tracking, and
reporting. Designed for administrators, students, faculty, and researchers, it offers dedicated
user access and customization to manage various processes like funding requests,
program admissions, fellowships, awards, and administrative approvals.
Challenges

2. As the client's business expanded, they encountered several challenges in scaling and
maintaining their platform. Below are the key difficulties they faced
Multiple Deployments: The client had to replicate their collaboration platform across
multiple installations to accommodate new customers from different industries.
High Maintenance Costs: Managing six separate instances of the same product
significantly increased operational expenses.
Complex Client Onboarding: Adding new customers required substantial effort due to
the fragmented application setup.
Scalability Issues: The existing infrastructure was not optimized for growth, leading to
inefficiencies.
Redundant Codebase: Maintaining multiple versions resulted in inconsistencies and
increased development effort.
Solution Provided
To address these challenges, we conducted a thorough analysis of information models
across 12 applications. We adopted a bottom-up approach to revamp the system
architecture, ensuring scalability and flexibility.
Key solutions implemented:
Unified Application Framework: Merged multiple deployments into a single, scalable
platform.
Experience-Driven UI Framework: Enhanced user experience with a modern, intuitive
interface that allows easy customization.

3. Rule-Based Configurability: Enabled the platform to adapt to specific business
scenarios without requiring extensive code changes.
Version Control & Code Optimization: Streamlined version control, reducing
redundancies and simplifying updates.
Shared Deployment Infrastructure: Shifted to a shared infrastructure model, cutting
down operational costs and improving system performance.
Results
With our tailored software solution, the client gained several benefits, including:
Easier onboarding for new clients with a single, consolidated platform.
Reduction in maintenance costs by eliminating multiple deployments.
Improved user experience through a flexible and responsive UI.
Faster implementation of industry-specific requirements through rule-based
configurability.
Increased system efficiency and performance with a streamlined codebase and
optimized infrastructure.
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