Understand the meaning and means of communication Recognise the need for effective communication Evaluate ourselves on levels of communication Apply ideas on internal and external communication
Communication Exchange of Ideas where a thought is expressed and it is received by the other person and feedback is given
IMPORTANCE OF COMMUNICATION Expressing Ourselves Building Relationships Making Decisions Manage knowledge, ideas and creativity Develop a distinct personality Succeed in life
MEDIUMS OF COMMUNICATION Face-to-face Telephone Email Letters Reports Video calls Very important to choose the appropriate medium of communication to communicate properly.
ACTIVITY Take one sheet of paper and carefully follow the instructions which will be given to you. Don’t talk to the person sitting next to you. It ’ s a secret so … .no peeping around and no sharing! Don’t interrupt me when I am talking.
Show what you have drawn How similar is it to what other people have drawn around you? What are the differences?
What’s missing? The communication was not specific The communication was not slow- gave an an information overload The communication was technical The communication was one-way. The communication too loud or too soft The communication was too fast in speed The communicator did not have clear speech The communicator looked angry and upset
What’s communication now? It ’ s the sum total of the feelings and emotions conveyed by the communicator through words and body language
Let’s communicate! Walk around the room and find a new Partner Introduce yourselves to each other Talk about a hobby that you enjoy
How did you communicate? Was it a two way communication? Before communicating with them, did you communicate with yourself? What did you communicate with yourself?
When do you talk to yourself? Day dreaming and Nocturnal dreaming Mirror talk Talking while doing our work- Monologue Thinking, analysing and decision making Introspection Diary writing
The question is not IF you talk, The question is HOW you talk to yourself
Complete the sentences I am afraid of … I get worried when … I feel bad if … It makes me angry when … I don ’ t think I deserve … I hate … I cannot do … Its horrible when.. I don ’ t think I can … People are always … .
Lets Share What have you written? Take a look again.. Is it HONEST and TRUTHFUL Please share with us … . If you feel comfortable We promise that there will be no side talk, no whispering, no comments... and no judgement
To Debrief What kind of fears surfaced? What kind of negative self talk came up? How frequently do these thoughts come to your mind? Do these thoughts impact your behaviour and actions? Should we let these thoughts remain in our mind? How can we change them?
The Change begins here!
Thoughts become Things!
Complete the sentences I am afraid of … I am getting braver/ Better with … I am afraid of failing: I am getting braver, and taking actions that will help me pass my exam 2. I get worried when … I am in control of my thoughts when.. I get worried when there is pressure to perform: I am in control of my thoughts and I focus on ways to improve. 3. I feel bad if … I feel neutral/ok/normal … I feel bad if I don ’ t come first: I feel excited to work hard and come first!
Complete the sentences 4. It makes me angry when … I am ok/all right even when … It makes me angry that everyone is constantly blaming me: I am allright and able to look at the positive even when people are blaming me. 5. I don ’ t think I deserve … I think I deserve … I don’t deserve anything in life: I deserve everything in life which I create with my actions.
Complete the sentences I hate … I am ok … I hate attending this class: I am ok and getting comfortable with running this class. 7. I cannot do … I can do.. I cannot do work in this environment: I can work in any adverse environment 8. Its horrible when … Its ok when … Its horrible when I have to redo the same thing: Its ok when I have to redo some things.
Complete the sentences 9. I don ’ t think I can … I think I can.. I don ’ t think I can speak in front of so many people: I think I can try speaking in front of so many people 10. People are always … . CHANGE THE FOCUS People are always critisising me.. People are always giving me ideas of how I can improve myself
Your self-talk creates your reality. Rewire your brain to create new thoughts to achieve the reality that you want.
How do you check yourself Share what you learnt today, with a friend and a family member Tell them how you will change the way you talk to yourself Allow them to point out your negative talk! Every time you catch yourself talking like this … remind yourself/ make a note and promise to never repeat this!
The way we communicate with others and with ourselves ultimately determines the quality of our lives. - Tony Robbins
Tips for communicating bad news in a more positive way
Choose positive phrasing instead of negative Examples Don’t say: “The damage won’t be fixed for a week.” Say: “You can pick up your car next week.” Don’t say: “The enclosed statement is wrong.” Say: “Please recheck the enclosed statement.”
Avoid negative words – use positive words in a negative form instead Don’t say: “I think that’s a bad idea.” Say: “I don’t think that’s such a good idea.” Don’t say: “It’s too expensive for us.” Say: “It’s not as reasonable as we had hoped.” People react better to positive sounding words, even if they are used with a negative auxiliary.
Use modifiers to make things seem less or smaller Examples Don’t say: “This will cause a problem for us.” Say: “That may cause a slight problem for us.” Using ‘slight’ here helps the speaker to be softer. Phrases like “a bit of”, “sort of”, “kind of” have the same effect.
Use negative questions to make suggestions to improve the situation Examples Don’t say: “We should do (whatever)” Say: “Wouldn’t it be better to…….?” Or “Couldn’t we……..?” These questions carry the speaker’s opinion in a diplomatic way and ask for a reaction.
Activity Choose a partner Take a sheet of paper and keep in front of your partner’s face Ask you partner to describe their favourite dessert to you Score them on a scale of 1 to 5 on the parameters given Reverse the process for yourself Share scores and feedback with each other
Parameter Score Comments 1. Clarity : Is the speaker clear? Or are they mumbling their words and speech 2. Volume : Is the speaker loud enough to be heard? 3. Speed : Is the speaker too fast or too slow? 4. Fluency : Is the speech fluent or are there too many pauses and stops? 5. Expression : Is there a change of tone to show change in emotion, or is it a flat tone? Other Comments: 1: Very Poor , 2: Average, 3: Good, 4: Excellent
VERBAL BASICS Volume : Be Loud Clarity: Be Clear Slow Down: Don ’ t be fast Open your mouth wide to speak Pause: so that the other person can ask questions!
Practice The chocolate chip cookie smelled so good that I ate one without asking I was so scared to go to the monster movie, but my dad said he would sit with me ,so we went last night I fell in the mud while walking home from school The box was small and wrapped in paper with tiny silver and red glitter dots The school principal was so mean, that all the children were scared of him
How can we be understood better?
You can improve … Listen to the news in English Copy the words the way they are said Make a voice recording of yourself, correct it and then re record Use grammar exercises on the phone apps Watch youtube & TED videos in English Watch English movies and shows with subtitles to follow and speak along Read the newspaper loudly for 15 min every day
Plan your success
Understand the meaning and means of communication Recognise the need for effective communication Evaluate ourselves on levels of communication Apply ideas on internal and external communication