Using Productivity Metrics

How do you measure productivity. In this presentation, Garland Coulson "Captain Time" shows you how to determine and measure productivity metrics

1. Using Productivity Metrics To Improve Employee Productivity Garland Coulson “Captain Time”

2. What are Productivity Metrics? Key Performance Indicators (KPIs) relating to Productivity

3. Why Are They Important? Martin works late every night Susan goes home on time to be with her kids Who is more productive?

4. Time Spent ≠ Productivity What if Susan gets nearly twice as many sales or twice as many phone calls completed as Martin while working only half as many hours?

5. Garland’s Real Life Experience My desk was always empty My co-workers had files stacked on their desk My supervisors assumed I had less work so assigned me more Even though I was #1 in sales!

6. What You Measure – Gets Focus My big board of sales

7. Why Don’t More Offices Do This? Most managers d on’t really know w hat staff do No one has really worked out what the clear outcomes should be No one has designed the activities to specifically achieve these outcomes

8. How to Set a Metric

9. Sales Metrics $ volume in sales generated Close rate Activities leading to sales Calls Emails Networking groups attended

10. Efficiency Metrics # of tasks processed Average time to complete tasks Delivery on time

11. Customer Satisfaction Feedback Waiting times

12. Training Metrics Training courses completed Skills improvement Knowledge and skills testing

13. Individual Employee Goals Specific for each employee MUST be measurable and controllable MUST be communicated to the employee Focus on a few key ones rather than trivial ones

14. Beware of Circumstances that Skew Results Changes in local economy might affect sales Single large projects that affect tracking Be adaptable and look at other metrics as well

15. How To Track Productivity Metrics Spreadsheets Task management systems Support ticket systems

16. Making Metrics Part of Your Culture New hires Show how they will be measured Performance reviews Tie rewards to metrics

17. More help at CaptainTime.com