Verbal and non verbal communication

Oral Communication in Context

1. Verbal and NonVerbal Communication

2. Verbal Communication

3. R efers to an interaction in which words are used to relay a message. For effective and successful verbal communication, use words to express ideas which can be easily understood by the person you are talking to. Consider appropriateness , brevity , clarity , ethics , and vividness when engaging in this type of communication.

4. Appropriateness The language that you use should be appropriate to the environment or occasion (i.e., whether formal or informal).

5. Brevity Speakers who often use simple yet precise and powerful words are found to be more credible. Try to achieve brevity by being more direct with your words. Avoid fillers and insubstantial expressions which do not add to the message, such as “uh,” “you know,” “I guess,” and others.

6. Clarity The meanings of words, feelings, or ideas may be interpreted differently by a listener; hence, it is essential for you to clearly state your message and express your ideas and feelings.

7. Ethics Words should be carefully chosen in consideration of the gender, roles, ethnicity, preferences, and status of the person or people you are talking to.

8. Vividness Words that vividly or creatively describe things or feelings usually add color and spice to communication. Hence, you are encouraged to find ways to charm your audience through the use of vivid words.

9. Listening Skills

10. Listening The ability to accurately receive and interpret messages in the communication process.

11. Listening vs hearing Listening Being aware of both verbal and nonverbal messages to be able to correctly perceive and understand the messages. Hearing Merely receiving sounds by the ear.

12. Importance of listening We learn and we understand through listening. You are improving your interaction to other people. General voice improvement. Help us in articulation and pronunciation. T he manner you speak.

13. 10 principles of listening

14. Stop talking. Prepare yourself to listen. Put the speaker at ease. Remove distractions Emphatize .

15. Be patient. Avoid personal prejudice. Listen to the tone. Listen for ideas, not just words. Wait and watch for nonverbal communication.

16. clarification

17. clarification Is the skill we use to ensure that we have understood the message of the speaker in an interpersonal exchange.

18. purposes To ensure that the listener’s understanding of what the speaker has said is correct, which reduces misunderstanding. To reassure the speaker that the listener is genuinely interested in him and is attempting to understand what he is saying.

19. Guidelines for clarifying 1. Admit if you are unsure about what the speaker means. 2. Ask for repetition. 3. State what the speaker has said as you understand it, and check whether this is what he really said.

20. Guidelines for clarifying 4. A sk for specific examples. 5. Use open, nondirective questions if appropriate. Open questions start with “when,” “where,” “how,” or “why.” 6. Ask if you have got it right, and be prepared to be corrected.

21. Nonverbal communication

22. Examples stares , smiles, tone of voice, movements, manners of walking, standing and sitting, appearance, style of attire, attitude towards time and space, personality, gestures, and others.

23. Mastery of nonverbal communication is important for several reasons: 1. It enhances and emphasizes the message of your speech, thus making it more meaningful, truthful, and relevant. 2. It can communicate feelings, attitudes, and perceptions without you saying a word.

24. 3. It can sustain the attention of listeners and keep them engaged in the speech. 4. It gives the audience a preview to the type of speaker you are.

25. 5. It makes you appear more dynamic and animated in your delivery. 6. It serves as a channel to release tension and nervousness.

26. 7. It helps make your speech more dramatic. 8. It can build a connection with listeners.

27. 9. It makes you a credible speaker. 10. It helps you vary your speaking style and avoid a monotonous delivery.

28. 5 characteristics of nonverbal communication 1. Gives hint on how people feel. 2. Makes it impossible for people not to communicate. 3. I nvolves attitudes or feelings not ideas. 4. Provides clues and not facts. 5. Provides more information than verbal communication.

29. Functions of nonverbal communication

30. Complementing Completing actions

31. Contradicting Opposite, contrast.

32. Accenting Rising an accent Highlighting a part of messages through gestures or voice. Emphasizing

33. substituting Emblem- accepted symbol to everyone.

34. Regulating Balance or control the flow of communication through nonverbal.

35. repeating Uses emblem.

36. Kinds of nonverbal

37. kinesics Aka Body Language- study of body movement.

38. Kinds of kinesics 1. Oculesics (Eye Contact) 2. Facial Expressions 3. Gesture 4. Posture

39. Paralanguage Use of our voice If there is a change in voice meaning will also change.

40. Kinds of paralanguage 1. Tone 2. Speed 3. Pitch 4. Volume

41. Haptics Touch or use of touch

42. Kinds of haptics 1. Professional Touch 2. Social/Polite Touch 3. Friendship/Warmth Touch 4. Love and Intimate Touch

43. proxemics Use of space How people use space on how people convey meaning on it.

44. Kinds of Space 1. Permanent Structure 2. Movable Object 3. Informal Space

45. 4 Distances or types of space 1. Intimate Space 2. Personal Space 3. Social Space 4. Public Space

46. Personal Good posture

47. Positive and negative body language

48. Positive body language A. Maintaining eye contact with the person to whom you are communicating. B. Smiling (if appropriate) but especially as a greeting and when parting. C. Sitting squarely in a chair, leaning slightly forward (to indicate that you are paying attention).

49. Positive body language D. Nodding in agreement. E. A firm handshake. F. Presenting a calm exterior. G. Looking interested.

50. Negative Body Language A. Not looking at the person with whom you are speaking. B. Tapping a foot, fingers, and the like. C. Rocking backward and forward.

51. Negative Body Language D. Scratching E. Continually clearing your throat. F. fiddling with your hair, ear lobes, jewelry, jacket, glasses, and the like

52. Negative Body Language H. yawning or stretching I. Repeatedly looking at your watch or a clock in the room. J. Standing to close to others. K. Inattention to the person who is speaking.

53. Tips for improving verbal and nonverbal communication skills

54. 1. Listen with your heart. Understand what the other person is telling you. 2. Watch people’s body language, facial expressions, and so on. 3. Say what you mean, and mean what you say.