Vigilix Overview

Vigilix Company Overview

1. Vigilix –VAST
Application
Support
Tool

2. Vigilix is the leading provider POS specific
support solutions solutions focused on the point
of sale market.
Located in Greenville, SC
Available to the POS market since 2004
Original marketed in conjunction with ScanSourceas
Virtual Technician
Only sell through POS IVSs and/or Dealers
13,000+ POS systems being support by POS Help
Desk using Vigilix

3. VAST provides these capabilities:
PCI validated Monitoring:
Hardware
Voltage
Temperature
Windows operating system
RAM, Disk Space, CPU Utilization, AV Updates, etc.
POS specific templates
PCI validated Remote Support
Offsite backup for disaster recovery
Data Collection
Deploy, configure and manage other applications.
Rebranding

4. Software as a Service Delivery
No additional hardware required
Browser based access to Vigilix portal
Hosted in a World Class Data Center
SAS 70 Type II Certified
Biometrics for security
Redundant power supply
Redundant Internet connectivity

5. VAST AGENT
3
RD
Party Application Deployment and
Monitoring
WWW.Vigilix.com
Data Collection-Information on Windows, Credit Card
Drivers, POS, Hardware
Monitoring / Alerting
Basic Monitoring –PCI Validated
Hardware, RAM, Disk Space, CPU info, Windows
updates, AV updates, IP changes, etc.
POS Monitoring –PCI Validated
Credit Cards Failing to process, End of the day processes,
Date increment failures, etc.
Remote Access –PCI validated
Two Factor Authentication
Offsite Backup
Business Alerts

7. Issue Result Impact
Credit Cards failing to
batch / settle
Failure to transact for
deposits
•Delay in receiving payments
•Higher transaction rates
•Potential of credit card
dispute
Credit Card Demo
Mode
Actual Transactions do not
occur
Lost revenue
Antivirus Software
Update Failure
Most recent virus signatures
fail to load
•System down due to Virus
•PCI Compliance Issues
Backup and archiving
failures
Failure for backup process
to initiate or run
•Lost data
•Cost and time to recover lost
information
Low Disk Space
Applications lock / backups
will not run or corrupt back
up
System Lock up or Slowness
Changes in software
environment
System conflicts could keep
a POS application from
running / transacting
System errors, failures or lock
ups

8. Increase System Uptime During Operational Hours
Productivity Efficiency Gains vs. Cost Reactive
Interruptions
Faster Table Turns
Quicker Order Processing
Providing System Reliability
Pinpoint Issues Quickly & Offer Proactive Response
Quick Resolution Delivery via Secure Methods
(during regular or off hours)
Protect the Customer Experience

9. Dashboard Interface
Enterprise to Site Level
Integration with Help Desk ticketing systems
(Clarify, Heat, etc.)
Flexible Alerting per site
Level 1 Auto Corrective Actions
Integrated Remote Control
Offsite Backup
Flexible Deployment Options

10. INDEPENDENT
SOFTWARE VENDORS REGIONAL DEALERS
MICROS
Hospitality Solutions
International
Squirrel
Retail Pro
Heartland Payment
Systems
LOC
POSTEC
North Country Business
Systems
MICROS Retail Systems
Inc
Custom Business
Solutions
Digital Cash Register
Solutions

11. Bradley J. Smith
VP Sales & Marketing
[email protected]
866.576.2839 x 14
WWW.Vigilix.com