AT THE HOTEL Good readers complementary class. 2022 HOTEL MANAGEMENT BUSINESS
Hotel Vocabulary: Match the pictures with the words Check-in Check-out Reception Single room Double room Room service Vacancy Lobby Luggage Reservation A E C B J F I G H D
Role Play: Read and Practice Receptionist: Good morning! Welcome to The Boutique Hotel. How can I help you? Guest: Hello! I have a reservation for 5 nights. Receptionist: Okay. Can I see your passport, please? Guest: Of course. Here you are. Receptionist: Thank you. You have a reservation for two people. Would you like a twin room or a double room? Guest: A twin room, please. Receptionist: No problem. Here are your key cards. Guest: Thank you. Where is the room? Receptionist: It’s on the fifth floor. Take the lift on the right. Guest: Okay. Do you have room service? Receptionist: Yes, we do! Use the phone in the room to order food and drinks. Guest: Perfect! Thank you. Receptionist: You’re welcome! I hope you enjoy your stay with us.
What is there?
Closet
Bed
Desk
Hairdryer
Lamp
TV
Bath
Sink
Window
Balcony
Mirror
Match the words to the pictures. Reveal the answers lamp TV mirror bed
Match the words to the pictures. Reveal the answers bath closet balcony sink
What is there? There is a bed.
What is there? There are 3 lamps.
What is there? There is a mirror.
What is there? There is a hairdryer.
What is there? There is a desk.
Look at the photo for a minute. Try to remember what you see.
True or False? There is one bed. True There is no TV. False There is a lamp. True There is no mirror. False There is no closet. True Reveal the answers
Look at the photo for a minute. Try to remember what you see.
True or False? There is no TV. False There are 3 lamps. True There is a bed. True There is a window. True There is a balcony. False Reveal the answers
Look at the photo for a minute. Try to remember what you see.
True or False? There is a TV. False There is a mirror. False There is a bathtub. True There are 2 sinks. True There are 2 lamps. False Reveal the answers
Complete the sentences. There is __ _____ . There ___ a __. There __ __ bed. _____ ___ 2 lamps. There is __ ______. ____ is a ____. Reveal the answers There is a desk . There are 2 lamps. There is a window . There is a TV . There is a bed. There is a chair .
Complete the sentences. There is __ _____ . There ___ __ lamp. There are __ ______. Reveal the answers There is a mirror . There is a lamp. There are 2 beds .
Correct the errors. There is bed. There are 2 balconies. There is 2 lamp. There are a desk. Reveal the answers There is a balcon y . There is a desk. There is a lamp. There is a bed.
Correct the errors. Reveal the answers There are 3 chairs. There are one bed. Are there one TV. There is 2 windows. There is a mirrors. There are two bed s . There are 2 windows. There is one TV. There is a mirror . There are 4 chairs.
Reveal the answers Unscramble the words. mrirro lmpa yabcnol wwodni esoclt mirror lamp balcony window closet
Reveal the answers Unscramble the sentences. TV / . / there / a / is 3 / there / are / mirrors / . lamps /. / there / are / 2 . / mirror / there / is / a There is a TV. There are 3 mirrors. There are 2 lamps. There is a mirror.
Bonus exercise! See how much you can remember.
Bonus round! See how much you can remember seeing. How many mirrors are there? How many plants are there? How many lamps are there? Is there a bed? Is there a balcony? Are there curtains? Is there a closet? How many cushions are there? Is there a sink? Is there a chair? Reveal the answers
1 1 2 4 3 2 5 8 10 2 3
Look at these common hotel complaints and make a conversation with your partner! One student is the guest and the other is the receptionist. Noisy hotel Dirty bathroom Mice in the restaurant No hot water The internet isn’t working Rude staff An empty mini bar
Complaints Role Play 1: Example Receptionist: Hello! How can I help you? Guest: I’m staying in Room 502. I can’t connect to the internet. Receptionist! Oh no! Do you have the correct password? Guest: What’s the correct password? Receptionist: It’s Boutique_Hotel_123 Guest: Ok, I’ll try it now. …. Guest: It works! Thank you!