VRP Consulting

VRP Consulting is a Salesforce.com consulting and PDO partner since 2008. Presented worldwide with offices in USA, UK, European Union and Belarus we helped 350+ companies to improve their ongoing Salesforce.com usage and reduce costs.

1. The Power to
Enhance Your
Business
vrpinc.com© 1998-2017 VRP Consulting. All Rights Reserved.

2. COMPANY OVERVIEW
350+
SUCCESSFUL
PROJECTS
Our main approach is to utilize our
experience and today’s innovation in
order to deliver real value to the
customer’s Salesforce.com solution
according to the customer’s time,
resource and budget expectations.
02
200+
FULL-TIME
DEVELOPERS
Our talent pool consists of Certified Pardot
and Marketing, Sales and Service Cloud
Consultants as well as Certified
Administrators and Force.com Developers.
We also actively extend our expertise on
Salesforce IoT and Eiestein products.
8+
YEARS OF
OPERATION
We are a recognied Salesforce.com
partner and Product Development
Organization (PDO). We work directly
with Salesforce.comand our Center of
Excellence isalways up-to-date with
the latest technology advancements.
VRPConsultingincreasesbusinessproductivitybyautomatingmanualandcomplexprocesseswithinSalesforce.Ourclientsgottailored,quality
servicesimilartothatofaboutiqueagencywithouthavingtopaysteepboutiqueprices.
© 1998-2017 VRP Consulting. All Rights Reserved.

3. WHAT MAKES US DIFFERENT
03
© 1998-2017 VRP Consulting. All Rights Reserved.
We guarantee an exceptional service you can trust
100% focus on Salesforce;
Turn your business ambition into solution;
Work directly with Salesforce and do know the ins and outs;
Commercial-grade solutions delivered at competitive rates
Conservative approach for using client’s budget and resources
Full transparency of our internal processes
High standards work with up-to-date ideas

4. SUCCESS
STORIES
vrpinc.com© 1998-2017 VRP Consulting. All Rights Reserved.

5. 05
© 1998-2017 VRP Consulting. All Rights Reserved.
Thecustomerisanonlinegamingindustryleaderfamousforbeingoneoftheoldestandmosttrustedonline
gamblingsitesintheworld.Thecompanycurrentlycovers20+internationalgamingbrandsindifferent
countriesandlanguages.
CHALLENGE
InitiallytheClienthadasegmentalcustomerservicedeliverywithnoreportingandtrackingcapabilities.Buttheir
focuswasondeliveringfast,stableandinnovativecustomerservicesinreal-timemanner.
SalesforceSalesandServiceCloudsolutionsneededtobeintegratedwithanumberofsystems,including
KnowledgeBase,Web-to-CasefunctionalitiesaswellasCallCenterbeingdevelopedanddeliveredbyVRP
Consultingteam.LiveAgentfeaturewasexpectedtobecomeasinglepointofcommunicationwithcustomersfor
providingcustomerservice.
PriortoLiveAgentimplementationinordertosupportthecompany’srapidpaceofgrowthaswellastocentralize
andautomateexistingbusinessprocessesSalesforceCloudplatformwaschosen.
VRPConsultingwasrecommendedtothecustomerbySalesforce.comasatrustedvendorfortheproject.
INTEGRATED PLATFORM FOR ONLINE CASINO

6. 06
© 1998-2017 VRP Consulting. All Rights Reserved.
SOLUTION
Focusingoncustomerexpectationforfast,stableandinnovativecustomerservicesdeliveryinreal-time
manner,ourteamtookupaphasedapproachinordertodeliverthefollowingrequirements:
Customer'sprocessworkflowoptimizationandarchitecturediscovery;
LiveAgentwaschosentoenshroudthewholeplatformandintegratedwithanumberofsystemsand
onlineservices,includingbutnotlimitedto:KPIs,Milestones,EntitlementProcessesandKnowledgeBase;
LiveAgentintegrationandroll-outover20+onlineservices;
SalesandServiceCloudimplementation;
CallCenterdevelopmentonForce.complatform,deliveryandintegrationaccordingtocustomer’sbusiness
needsandexpectation.
INTEGRATED PLATFORM FOR ONLINE CASINO (cont’d)

7. 07
© 1998-2017 VRP Consulting. All Rights Reserved.
INTEGRATED PLATFORM FOR ONLINE CASINO (cont’d)
RESULTS
ThefollowingcriticalresultshasbeenachievedbyVRPConsultingduringtheproject:
LiveAgent,integratedwithSalesCloud,ServiceCloudandCallCentergivesextrapersonaltouchto
deliveracompletesetofoptionsforcustomerservice;
LiveAgentmanages20+customer’sonlineservicesandalldataarenowstoredandprocessedwithin
Salesforcesolution;
Custom developed widget solution combines Live Agent, Knowledge Base, Email-to-Case and Web-to-
Case functionality. Cases are routed quickly based on the agent’s experience and qualification;
30% decreased time spent on resolving customer issues;
Maintenance, support and resolution of issues for global locations;

8. 08
© 1998-2017 VRP Consulting. All Rights Reserved.
TheSanFranciscoFoundationisoneofthenation’slargestcommunityfoundationsingrantmakingandassets.
CHALLENGE
TheSanFranciscoFoundation(TSFF)facedachallengeregardingtheiraccounting,onlinefundraisingandgrant
managementsystems.Thelegacyapplicationswereoutdatedandneededtobereplacedwithamoredynamic
andresponsivesystem.
TheFoundationhadavisionofprovidingtransparentaccesstoinformationandcontrolovertheiraccounts
within.Asaresult,itwasdecidedtobuildacustomgrantmanagementapplicationbasedonSalesforceplatform.
VRPConsultingwasrecommendedtothecustomerbySalesforce.comasatrustedvendorfortheproject.
GRANT MANAGEMENT APPLICATION FOR
THE SAN FRANCISCO FOUNDATION

9. 09
© 1998-2017 VRP Consulting. All Rights Reserved.
GRANT MANAGEMENT APPLICATION FOR
THE SAN FRANCISCO FOUNDATION (cont’d)
SOLUTION
VRP Consulting team architected the system to be easily configured to reduce ongoing maintenance.
Changes are made easily since application parameters are stored in the database configuration files;
The systems integration with FE and RE was accomplished using BlackbaudAPI;
Technical resources were utilized to review the architecture and design to ensure license
conformance and a clean upgrade path;
The design utilized the strengths of applications, e.g. donor management and financial management;
Data duplication and additional data entry were avoided between the systems;
The Foundation is able to address its major grant compliance need such as to review the current tax
status of applicants and potential grantee's.

10. 10
© 1998-2017 VRP Consulting. All Rights Reserved.
GRANT MANAGEMENT APPLICATION FOR
THE SAN FRANCISCO FOUNDATION (cont’d)
RESULTS
ThefollowingmaincriticalresultshasbeenachievedbyVRPConsultingduringthe
project:
Nearly6weeksoftimesavingprocessesthatpreviouslyincludedmanualdataentry
ofeachapplication.
Asignificantdecreaseofpaperfilesasalldocumentsanddataarenowcaptured
electronically
Anaudittrailismaintained.

11. 11
© 1998-2017 VRP Consulting. All Rights Reserved.
ehCOSisamulti-nationalconsultingcompanyofferingintegratedhealthcareandsocialservicestothepublic
andprivatesector.
CHALLENGE
The client’s application, Social Care Platform, built on Salesforce.com plaformand designed to improve clinical and
administrative processes. The platform was initially developed using custom JavaScript and third-party libraries.
This type of development caused problems passing Salesforce AppExchange security review.
When VRP Consulting took up the project, the Visualforcepages with Lightning components were causing the
loading time for certain pages to take up to 15 seconds.
The overall goals for the project were to optimize speed and efficiency, pass security review, and get the app
released on the AppExchange.
SOCIAL CARE PLATFORM

12. 12
© 1998-2017 VRP Consulting. All Rights Reserved.
SOCIAL CARE PLATFORM (cont’d)
SOLUTION
VRP Consulting focus on the project was to provide the customer with an enhanced platform to publish
the application on the AppExchange and provide a better service:
A thorough audit;
VRP eliminated Visualforceand developed a single page application;
The Lightning code was refactored in order to pass security review;
All third-party libraries were replaced with custom features such as datepicker, search tool, and an
autocomplete component;
The app was also upgraded with Wave Analytics Cloud.

13. 13
© 1998-2017 VRP Consulting. All Rights Reserved.
SOCIAL CARE PLATFORM (cont’d)
RESULTS
VRPConsultingconsultantsdidanexcellentjobintermsofapplicationoptimizationfrombeginningto
endwhichhelpedthecustomertoachievethefollowingresults:
Afastloadingsinglepagemobileapplication;
ImprovedLightningUIwithcustomfeaturestailoredtoclient’sneeds;
Successfulpassingofsecurityreview;
ProductsuccessfullyreleasedontheAppExchange.

14. WE ARE TUSTED BY
14
© 1998-2017 VRP Consulting. All Rights Reserved.

15. CONTACT US
United States
5201 Great America
Pkwy #320, Santa
Clara, CA 95054
[phone]
United Kingdom
70 London Rd,
Twickenham, London
TW1 3QS
[phone]
Lithuania
Pasilaiciu g. 17-66,
Vilnius
LT-06107
[phone]
Belarus
Francyska Skaryny 2,
Minsk
220114
[phone]
Ready to make some Salesforce magic?
Give me a call at:[phone]
Or send me an email to:
[email protected]
© 1998-2017 VRP Consulting. All Rights Reserved.