Walter A. Shewhart: Perspective on Quality

1. Walter A. Shewhart

2. - Walter Andrew Shewhart - “Father of Statistical Quality Control ” - “ Grandfather of Total Quality Management ” Who is the author? an American physicist, an engineer and statistician worked at Bell Systems; creates the PDSA Cycle for efficient work What is his background?

3. his idea on quality, targets the manufacturing of products To whom is his perspective on quality targeted? Shewhart refers to quality as both objective and subjective for conformance to specification & meeting customer needs objective >  independent of the existence of man subjective > do with what we think, feel or sense as a result of the objective reality What is quality?