Welcome to communication

Front office is the first impression from the hotel operational..if the guest check in with professional and get amazing experience for the rest stay they will be have a nice experience

1. Welcome to communication effective By Keken Hardiansyah Santika Premiere Dyandra Medan

2. What is communication ? Talking to some one Meetings Chatting Giving speech Body language Face expressions Signs Reading Newspaper Listening to the music Watching TV And a lot of other activities in our live

3. What are the objectives of our communication To understand each other Pass on massage Socializing Transfer knowledge Expressing our selves To be understood Making relationships Building team work Achieving objectives Relaxation Increase income And many other purposes

4. What are the elements of effective communication ? Re – phrase Sender Clear Message Receiver

5. What is communication break-down ? Failure in making an effective communication that may cause misunderstanding and a lot of hassles and may also create negative atmospheres

6. What are the cause of communication break-down ? 1. RUMOURS, People tend to put something more or reducing more when they pass on the message that come from doubtful resources 2. MISSING COMMUNITACION ELEMENTS, only use a part of the communication element 3. PERCEPTION , people always see things from different angle 4. ONE WAY COMMUNICATION , people naturally always go for one way communications 5. References , people intensively use the same reference for different people with different personalities 6. INTERPRETATION , there are always things that differ naturally from many different factor- ex : culture environment , age ,social life , education , family background

7. What the barriers & obstacle of communication ? Speak too fast Lack of interest Interruptions Noisy venue Crowded venue Wrong timing Language barrier Assuming Too many in the mind Inability to communicate Missing interpretation And a lot of other negative happenings

8. What are the result of a communication breakdown ? Conflict Defensive reactions Riot Demonstrations Spoil the work Fail to achieve the objectives Bad working atmosphere Creating enemies Grouping with allies negatively